Service Technician & Quality Specialist

Service Technician & Quality Specialist

Company: Olympia Pools & Spas

Location: Fort Wayne, IN

Job Type: Full-time

Are you the person who walks into a room and instantly sees what needs to be fixed?

Olympia Pools & Spas, an award-winning specialty retailer and service provider in Fort Wayne, is looking for a Lead Service Technician who isn’t just looking to turn a wrench, but who thrives on solving complex problems and holding a standard of excellence.

If you are the kind of person who loves coming up with clever solutions on the fly, intuitively knows when a job "isn't quite right," and has the drive to push a project across the finish line flawlessly, we need you. We already have the hard workers who can execute a plan; we need the visionary troubleshooter who can evaluate the field, invent the solutions, and ensure our standard of excellence is never compromised.

What You Will Do:

• Troubleshoot & Innovate: Perform expert diagnostic repair of pool and spa equipment. You will be our go-to expert for complex field issues, inventing novel solutions when the standard playbook fails.
• Quality Control: Act as the "eyes" of our service department. You will evaluate jobs, audit field work, make detailed notations of repairs, and ensure everything meets a flawless standard before we call it complete.
• Lead the Standard: We are looking for a visionary who will master this role and quickly transition into our Lead Technician, setting the tone for the entire service department. 

Who You Are (The Mindset):

• You are a Natural Evaluator: You have an instinct for spotting inconsistencies and subtle errors that others walk right past.
• You are an Innovator: When things break in unexpected ways, you don't panic; you get creative. You love the challenge of figuring out a new way to solve a problem.
• You are a Finisher: Self-motivated with a positive attitude. You don't leave things 90% done; you take pride in pushing a job all the way to 100% completion.

What You Need (The Requirements):

• Basic knowledge of HVAC, Plumbing, Electrical, or Pool/Hot Tub Repair (1 year preferred).
• Ability to lift 100lbs and capability to work in confined areas.
• Valid Driver’s License with a clean driving record (Required).
• Must maintain a professional appearance at all times.
• Ability to work overtime and weekends as needed during peak seasons.

Perks & Benefits:

• Starting Pay: $15.00 - $20.00+ Guaranteed hourly rate based on experience. (Note: Negotiable based on Lead capabilities, there will be significant increase upon promotion to Lead Technician) 
• Health & Wellness: Health, Dental, and Vision insurance.
• Retirement: 401(k) eligibility after 90 days.
• Time Off: Paid Time Off (PTO) starts when you do.