Intake Coordinator

Job description:

Duties and Responsibilities include but not limited to:

● Provide exceptional service to patients and their families with professionalism and empathy.

● Answer and route incoming calls accurately to appropriate departments or team members.

● Respond to common patient and customer inquiries in a timely, courteous manner.

● Address, resolve, or escalate patient concerns as appropriate.

● Contact patients and assist them with Managed Long-Term Care (MLTC) applications and related needs.

● Manage extensive phone and email communications daily with patients, caregivers, and insurance representatives.

● Verify eligibility and benefits for Medicare, Medicaid, Commercial, and Managed Care insurances using online portals and/or direct calls.

● Submit and track referrals to insurance companies and monitor case progress until completion.

● Enter and maintain accurate data for new cases; follow up on authorizations as needed.

● Build and maintain positive relationships with community partners and referral sources.

● Ensure compliance with Medicaid, HIPAA, and agency policies at all times.

Qualifications and Requirements

● Fluent in English and Mandarin (Required), Cantonese speaking preferred.

● Excellent customer service, communication, and interpersonal skills.

● Organized, detail-oriented, and able to manage multiple priorities.

● Proficient in Microsoft Office and Adobe PDF editing.

● Familiarity with Medicaid and MLTC processes (ePACES, Maximus, MLTC enrollment) preferred.

● Ability to learn quickly and adapt to new processes

● 1+ year experience as an Intake Coordinator or in related customer service role preferred.

● Experience with HHA Exchange preferred.

● High school diploma or higher required.

Language:

● English (Required)

● Mandarin (Required)

● Cantonese (Preferred)

Work Location: Flushing

Work authorization:

● United States (Required)

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person