Telephone Operator, ITS

Position Type: Federal Work Study And Non Work Study

Essential Duties and Responsibilities 

• Answer incoming calls and route callers to the appropriate department or individual. 
• Provide information about the university's services, hours of operation, and address. 
• Maintain accurate records of calls and activities.

Requirements

Minimum Qualifications:

• Communication Skills: Clear and concise verbal communication is crucial for understanding and conveying information accurately. 
• Active Listening: Paying close attention to callers to understand their needs and respond appropriately. 
• Customer Service: Providing friendly and efficient service to ensure a positive experience for callers. 
• Problem-Solving: Quickly identifying and resolving issues that may arise during calls. 
• Patience and Empathy: Remaining calm and understanding, especially when dealing with frustrated or upset callers. upset callers. 
• Attention to Detail: Ensuring accuracy in taking messages, transferring calls, and updating information. 
• Technical Proficiency: Basic phone and computer skills to handle call routing and data entry

Physical Requirements:

• Position is 100% onsite.

Anticipated Schedule: 

• M-F, 8:30 AM - 4:30 PM.

Job Contact: 

• Edward Tracy – (313) 993-1554 – tracyeg@udmercy.edu