Financial Aid Student Assistant - Summer 2026 - Work Study or Regular Pay

Financial Aid Office Student Assistant Position Description

Summary of Position:             

Provide exceptional customer service to current and prospective students by answering a multi-line phone and answering financial aid related questions or directing calls to their correct destination. Complete administrative tasks that assist with the processing of financial aid applications. Handle sensitive data with a high level of confidentiality.      

Position Details:                    

1. Perform basic reception duties including greeting prospective and current students and their families.
2. Answer multi-line phone and answer financial aid questions or direct calls to the appropriate staff or office.
3. Collect and route financial aid documents containing highly sensitive data with a high level of confidentiality.
4. Schedule appointments for financial aid administrators.
5. Answer basic financial aid related questions received by prospective and current students.
6. Complete administrative tasks that assist with the processing of financial aid.
7. Other related duties as assigned.

Requirements:                      

Ability to work at least two shifts, Monday through Friday between the hours of 8:00 AM and 4:30 PM. 

• Ability to work at least two shifts, Monday through Friday between the hours of 8:00 AM and 4:30 PM.
• Preference given to those who want to work during academic year, breaks and summers.
• Location: Hyer Hall, room 130.
• Equipment/Software Used: telephone, computer, copy machine, scanner, Microsoft Office Suite, ImageNow, PeopleSoft.

Preferred Experience:            

Office or administrative support, customer service, accounting skills, working with diverse populations, handling of sensitive data with a high level of confidentiality