Junior Implementation Specialist

Job Title: Junior Implementation Specialist
Department: Operations
Location: Remote
Reports To: Vice President of Business Solutions

Job Overview:

The Junior Implementation Specialist at HCIactive supports the onboarding and implementation of software solutions for clients. This entry-level role focuses on assisting with platform setup, learning client requirements, and providing basic support throughout the implementation lifecycle. Working closely with senior team members, project managers, and technical teams, the Junior Implementation Specialist helps ensure smooth client onboarding while developing foundational implementation and client management skills.

Key Responsibilities:

Client Onboarding Support:
Assist in the onboarding process by supporting client setup activities, ensuring required information is collected, and helping maintain a smooth implementation experience.

Solution Configuration Assistance:
Support the configuration of the company’s platform based on client requirements under the guidance of senior team members.

Project Coordination Support:
Help track implementation timelines, update project documentation, and coordinate with internal teams to ensure tasks are completed on schedule.

Client Training & Support:
Assist in delivering training sessions and provide basic support to clients by answering common questions and escalating more complex issues as needed.

Requirements Gathering Support:
Help document client needs and requirements, working with senior team members to translate them into actionable tasks.

Quality Assurance & Testing:
Participate in testing implementations to ensure solutions function as expected and report any issues identified.

Documentation:
Maintain accurate records of implementation activities, configurations, and client interactions for internal reference and handoffs.

Client Relationship Support:
Build positive relationships with clients through responsive communication and a willingness to help, while learning to manage client expectations effectively.

Feedback Collection:
Gather client feedback during and after implementation and share insights with the team to support continuous improvement.

Qualifications:

Education:
Bachelor’s degree in Business, Information Technology, or a related field preferred. Equivalent experience may be considered.

Experience:

• 0–2 years of experience in software implementation, customer support, client success, or a related role 
• Internship or entry-level experience in SaaS or technology environments is a plus 

Skills:

• Basic technical aptitude with an interest in learning software platforms and configurations 
• Strong communication skills with the ability to interact professionally with clients and team members 
• Organized and detail-oriented with the ability to manage multiple tasks 
• Familiarity with project management or CRM tools is a plus 
• Problem-solving mindset with a willingness to learn and ask questions 
• Customer-focused attitude with a strong desire to support client success 

Key Competencies:

Willingness to Learn:
Eagerness to develop technical and client-facing skills in a fast-paced environment.

Collaboration:
Ability to work effectively with cross-functional teams and take direction from senior staff.

Adaptability:
Comfortable handling new tasks and adjusting to evolving client and business needs.

Communication:
Clear and professional verbal and written communication skills.

Attention to Detail:
Ensures accuracy in documentation, configurations, and task execution.

Benefits:

• Salary: $50,000/Annually with performance increases 
• Comprehensive benefits package (medical, dental, vision) 
• 401(K) plan with company match 
• Professional development and training opportunities 
• Flexible work environment and remote work options