Sales Support Representative

Position Overview:

Our Sales Support Representative provides superb customer encounters every time by handling every customer's needs with zeal and enthusiasm from service to closing sales. We provide customers with a one-stop experience to fulfill all of their telecommunications needs, from internet services to wireless plans, account openings, and custom package changes. Our Sales Support Representatives put an immense amount of mindfulness on customer-centric conversations to deepen relationships and become trusted account advocates. Due to our level of care, we have bolstered not only customer satisfaction margins but client sales margins. Time spent in various aspects of this will assist you in diversifying your professional skillset in sales and client management.

Who Are We?

Our mission and values make us who we are. Our culture inspires us to change lives for the better and always provide clients with top-of-the-line service. Our employees are the root and soul of our firm, and every success we experience begins with our Client Sales Associates. Together, we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to enhance the experience of our employees and customers continuously. We promote a culture that genuinely cares not just about the customer, but about YOU!

What We Look For In The Sales Support Representative  Role?

• Professional, consultative approach to client presentations and proposals to upsell products and services
• Ability to speak passionately about telecommunications services and products
• Diligently attends to details and pursues quality in accomplishing tasks
• Adapt to changing business needs, conditions, and work responsibilities, and work with a variety of situations, individuals, groups, and varying customer needs

We Are Looking For Someone With:

• A High School diploma or equivalency; a degree in Business is a plus
• Prior exposure to sales, telecommunications, account management, or client service is ideal
• Reliable transportation to the office daily
• Ability to work full-time

Daily Tasks & Responsibilities As A Sales Support Representative :

• Handle customer concerns by listening to their grievance, addressing any arising problems, and coming up with the appropriate resolutions
• Educating potential customers on the benefits of Verizon’s services with personalized proposals based on their needs
• Personalized follow-up with customers to ensure their transition to our services goes as seamlessly as possible
• Participate in weekly operations meetings with Managers and fellow Client Sales Associates to communicate sales or market trends and address new technology or promotions
• Adhere to, and enforce all sales policies, practices, and procedures
• Build and maintain client relationships for long-term satisfaction and repeat business