ServiceNow Administrator | Sunixa Solutions Inc.

Experience in conducting application administration and development, including proven experience in ServiceNow administration.

Hands-on experience maintaining and supporting ServiceNow modules.

Familiarity with ITSM processes and working knowledge of related modules such as ITOM, HAM, or SAM.

Basic scripting knowledge (JavaScript, HTML, CSS) to support minor enhancements and troubleshooting.

Basic knowledge with ServiceNow integration using REST, SOAP APIs and middleware tools.

Strong problem-solving and analytical skills to identify and resolve issues effectively.

Excellent verbal and written communication skills for interacting with stakeholders and documenting processes.

Ability to work effectively in a team environment and collaborate with IT teams, business units, and external vendors.

Basic understanding of project management, incident management, problem management and change enablement practices.

Strong organizational skills to manage multiple tasks and priorities simultaneously.

Ability to function in a Consumer business office environment and utilize standard office equipment, including but not limited to: PC, copier, telephone, etc.