Unit Coordinator

Description

The Unit Coordinator is responsible for providing clerical support to the Immediate Care Department to facilitate the delivery of quality patient care and continuity of care. The Unit Coordinator is responsible for facilitating Provider orders, patient referrals, delivery of EKG and X-ray reports to Providers, amongst other clerical duties.

Professional Duties

• Perform clerical work for the transfer of patients to the Hospital or Skilled Nursing Facilities in a consistent manner and according to established standards, policies and procedures.
• Expedite the disposition of referrals in a consistent and accurate manner.
• Facilitate Provider Orders accurately and in accordance with departmental policies, procedures, workflows and timeframes. Ensure that STAT orders are prioritized and processed in accordance with applicable timeframes.
• Facilitates and maintain the delivery of pertinent information to appropriate departments.
• Communicate pertinent information via the telephone an makes follow-up appointments with Primary Care Physician (PCP).
• Disassemble and distribute charts and clinical records in accordance with departmental policies, procedures, workflows and timeframes.
• Document and distribute all messages according to approved procedures.
• Input and maintain statistical data in order to generate required reports as requested by the Senior Leadership Group in a timely manner.
• Confirm accurate coding of charge tickets and charges.
• Facilitate the delivery of Emergency Logs to the Medical Director.
• Facilitate the delivery of EKGs to assigned Provider for review. Facilitate the delivery of X-ray and EKG discrepancy reports to Medical Management.
• Facilitate the delivery of copies of Durable Medical Equipment (DME) Waivers to Utilization Management.
• Faxes ICSN to Primary Care Providers.
• Fax x-ray and laboratory results to appropriate Providers.
• Perform other duties as assigned.
• Serve as an ambassador for Desert Oasis Healthcare and Family Hospice Care at all times and positively shape the customer experience
• Introduce self and your role
• Be knowledgeable about your job so that you can serve others effectively
• Help others, offering to assist (Ask, how may I help you?)
• Do your share. Do what you say you will do and take action, follow through. Be willing to pitch in and help
• Let your patients, customers and co-workers know what they can expect from you and follow through
• Be an active listener (make eye contact, validate)
• Assume a neutral position and suspend judgment of others
• Address customers as Mr., Mrs., or Ms. until invited to do otherwise. Never use terms of endearment such as hon, dear, sweetie, etc.
• Be accountable for your work
• Be sensitive to factors that influence customers and co-worker’s situation including age, gender, culture, race and socioeconomic status. Be observant of others’ social cues (emotions) and respond appropriately
• Speak clearly and use understandable language (avoid medical jargon or slang)
• Summarize key information and provide written materials whenever possible
• Validate to ensure understanding
• Use open-ended questions to engage
• Demonstrate appropriate body language and tone of voice
• Answer all phone calls with a salutation, introduction and offer to assist (Good afternoon, Desert Oasis Healthcare or Family Hospice Care, this is (your name), how may I help you?)
• Speak positively about your work, co-workers and Desert Oasis Healthcare and Family Hospice Care
• See the positive in situations and in others
• Avoid gossip and negativity
• Offer to answer any additional questions that the person, patient or customer may have
• Anticipate needs that will arise before your next meeting
• Inform patients and co-workers of how and when to contact you under normal circumstances (phone number, email, a help line, Immediate Care, etc.) or when unforeseen issues arise

Qualifications

• High School diploma or equivalent required.
• 2 years of recent healthcare experience in an acute or ambulatory care setting, preferred.
• Knowledge of medical terminology, preferred.
• Ability to utilize Microsoft Office applications (Word, Excel, Outlook, Power Point) and other computer software/applications.
• Ability to effectively communicate with individuals within all levels of the organization, patients, patient family members, providers, vendors and others.
• Excellent customer service and telephone etiquette skills.
• Able to work as part of a team.
• Current California driver's license and proof of automobile insurance coverage.

Physical Demands

Type Description

Sitting Approximately 85% of day.

Standing Approximately 5% of day.

Walking Approximately 10% of day.

Lifting 0 - 50 lbs. approximately 20% of day.

Bending Approximately 10% of day. Kneeling approximately < 20% of day.

Hearing/Visual Acuity Adequate for use with computers, telephone/mobile device and other office equipment approximately 80% of day.

Computer Highly technical work environment. Must be able to work 4+ hours per day using computers, telephone/mobile device.

Reaching Above head 75 degrees approximately 25%.

Hand grip dexterity Approximately 40% of day.