Customer Service Representative

Basic Function:
The Customer Service Representative serves as the first point of contact for Technology Support Services (TSS). This is a secretarial position that may also assist with laptop cleaning and repairs, as assigned. Primary duties include providing exceptional customer service, assisting customers in person and over the phone, documenting service activity in internal systems, and maintaining organized records.

Starting pay (effective 1/1/26): $13.75 an hour.


Primary Duties and Responsibilities:
1. Provide technical assistance and exceptional customer service to TSS customers, including faculty, staff, and students.
2. Demonstrate effective, clear and concise, oral and written communication.
3. Manage incoming and outgoing calls efficiently.
4. De-escalate difficult or sensitive situations with professionalism and empathy.
5. Observe and maintain confidentiality of customer information and computer files.
6. Perform accurate and detail-oriented laptop return, reissue, and distribution procedures using the related Asset Management System.
7. Assist in training and supporting other student employees as needed.
8. Collaborate with team members on laptop cleans, repairs, and other assigned tasks.
9. Inspect, clean and prepare laptop accessories for return or reuse.
10. Follow all NMU safety, health, and sanitation policies and procedures.


Benefits:
1. Flexible work hours scheduled around classes, meetings, and other student commitments.
2. Consistent weekly schedule that remains the same throughout the semester.
3. Summer Hours (up to 40 hours/week): 7:30am - 4:00pm M - F.
4. Fall/Winter Hours (up to 24 hours/week): 8:00am - 5:00pm M - F.
5. No nights, weekends or holidays.
6. Work supplies provided.
7. Access to shared break room amenities (coffee, refrigerator, microwave).


 

Qualifications

1. Strong communication and customer service skills
2. Professional phone etiquette
3. High attention to detail and accuracy
4. Ability to remain calm and professional when assisting customers experiencing issues
5. Ability to support and guide peer student employees
6. Ability to work both independently and as part of a team
7. Positive, reliable, and professional attitude
8. Preferred availability: 20-24 hours per week (Fall/Winter) 40 hours per week (Summer)


 

Please login to continue applying for this position. You must have an active NMU account to apply for a job.