Account Manager

ACCOUNT MANAGER

We are seeking a highly motivated and client-focused Account Manager to join our team at Day & Nite. The ideal candidate will serve as a strategic partner to our contracted clients, ensuring retention, account growth, and satisfaction through exceptional service and strategic relationship management. This role requires strong communication, problem-solving, and presentation skills, along with the ability to work independently in a fast-paced environment. The Account Manager will also play a key role in educating clients on our proprietary technologies and ensuring all account information remains accurate and up to date.

This is a great opportunity for a career-minded individual, who thrives in a customer-facing role, and values interdepartmental collaboration. We’re seeking someone who can bring energy, professionalism, and precision to every interaction—both internally and externally.

Duties and Responsibilities:

• Maintain client retention of 98% through proactive relationship management and exceptional customer service.

• Achieve organic account growth of 20% by identifying upselling and cross-selling opportunities.

• Monitor and maintain client accounts to ensure payments remain within 80% or greater compliance with payment terms.

• Educate and train clients on Day & Nite’s proprietary technologies, including the DNAS Connect Mobile App and FMAnywhere online platform.

• Ensure all client records are complete, accurate, and updated with the most current information.

• Conduct Quarterly and Annual Business Review presentations to highlight account performance, opportunities, and recommendations.

• Build strong, long-lasting relationships with contract clients, acting as the primary point of contact.

• Confidently host and lead meetings with clients both virtually and in person.

Qualifications:

• Exceptional problem-solving skills with the ability to resolve challenges effectively.

• Strong listening and critical thinking skills to understand client needs and propose solutions.

• Ability to perform under pressure while maintaining a professional, client-first approach.

• Excellent presentation skills with the confidence to present to executive-level stakeholders.

• Strong organizational skills with a focus on detail, accuracy, and follow-through.

• Ability to thrive in a fast-paced environment and adapt quickly to changing priorities.

• Self-driven and able to work independently without micromanagement.

Must-Haves:

• Minimum of 2 years of experience in account management, customer service, or a related role.
• Familiarity with multi-division service-based operations is a plus.
• Strong command of English, both verbal and written.
• Proficient in Microsoft Office Suite and general computer navigation.

Benefits:

• Hourly rate based on experience and company growth potential
• Training & Development Programs
• Health insurance with generous company contribution
• Company paid life insurance
• Dental, Vision, and 401K plan
• Vacation and sick paid time off
• Paid holidays