Client Benefits Coordinator

SUMMARY

Are you ready to join a dynamic team of dedicated values-based leaders and professionals who are committed to creating a healthy, addiction-free world?

As a Client Benefits Coordinator at Phoenix House, you will be responsible for obtaining insurance pre-authorizations, assisting clients with obtaining and maintaining health insurance coverage, submitting insurance claims, and following up on account receivables. The Client Benefits Coordinator works closely with members of the clients care team (including social worker) to address any barriers to maintaining maximum insurance coverage. 

If this sounds like you, we invite you to apply. Be part of something bigger — help us build a healthier, addiction-free future together. 

About Us 

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.  

What We Offer 

At Phoenix House, we recognize that in today’s economic climate, stability and support matter more than ever. That’s why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well-being, and work-life balance. Here are some of our perks: 

(10) Paid Holidays 

Paid vacation, sick time, personal and wellness time 

Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week 

Pet insurance, legal support, and other supplemental insurance 

A generous tuition reimbursement program 

403(b) retirement plan 

Competitive wages and more... 

You will have responsibilities including but not limited to:

Assist clients with the process of obtaining and maintaining maximum insurance coverage, including identifying available health care insurance options as needed. 

Remain current on available insurance options, including eligibility and enrollment requirements. 

Work closely with members of the client care team (including social worker) to address any barriers to maintaining insurance coverage.

Enter and maintain insurance coverage and related demographic information in the billing system.  

Submit insurance claims, timely.

Follow up with payers to ensure timely and appropriate reimbursement.

REQUIRED EDUCATION

High school diploma or equivalent.

REQUIRED LICENSE/CERTIFICATIONS

None

REQUIRED EXPERIENCE

Two years of related experience, required.

Experience with Microsoft Office software suite, required. 

Experience with insurance and third-party billing associated with health care benefits and medical terminology, preferred. 

COMPETENCIES (KSAs)

Leadership

Initiative

Ethical Practices

Judgment       

Relationship Management

Emotional Intelligence

Professional Boundaries

Global and Cultural Awareness

Critical Evaluation

Problem Solving

Decision Making

Communication

Teamwork

Crisis Management

Technical Capacity

WORK ENVIRONMENT

This job operates in an indoor office environment.  This role routinely uses standard office equipment such as computers, phones and photocopiers. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 30 pounds.

Link to apply Wainscott Residential - https://www.paycomonline.net/v4/ats/web.php/portal/8AA34B8B5F142153F0D044BE4ADB7062/jobs/181114