Support Services Analyst
Are you passionate about technology and innovation? Do you love jumping into a problem, figuring it out fast and leaving someone’s day better than you found it?
Join our Innovation & Technology team as a Support Services Analyst. You’ll serve as the trusted point of contact colleagues depend on when devices or apps are having problems, ensuring city services run smoothly and our customers stay satisfied.
What You'll Do:
- Be the primary point of contact for tech help via phone, email, tickets, and in-person support.
- Troubleshoot desktops/laptops, mobile devices, printers, A/V gear and collaboration tools (Microsoft 365, Teams, Webex).
- Support account access (passwords, MFA/SSO), device setup/imaging and connectivity (DNS/DHCP/TCP/IP, Wi‑Fi, VPN).
- Install & configure standard hardware/software; handle basic repairs and upgrades.
- Log & track incidents/requests in our support system, maintain tight documentation and contribute to knowledge base articles.
- Assist with new‑hire onboarding, asset inventory, lifecycle management and vendor quotes/purchasing.
- Escalate complex issues and collaborate with systems/app specialists on upgrades, security improvements and cloud projects.
Why You’ll Love It:
- Real-world impact: Your solutions help every department serve our community.
- Build your experience: Touch modern tools across devices, networks and collaboration platforms. Access our continuous learning programming and training.
- Feed your growth mindset: We value quick learners who experiment, document and share what works.
- Team Spirit: Join a collaborative environment where your ideas and contributions are valued.
Send us your resume and a short note about a tricky tech problem you solved: what was the situation, how did you approach it and what did you learn?
Apply now https://www.governmentjobs.com/careers/dublinoh and be a key player in driving innovation and technology forward! 🚀