Business Services Project Analyst
Business Services Project Analyst
Position Summary
The Business Services Analyst I provides client support, implementation assistance, and application expertise for PCS Business Services solutions. This role works with clients to resolve issues, support implementations, and assist with testing, documentation, and training while identifying client needs and recommending appropriate PCS or third-party solutions. The Analyst collaborates with internal teams to deliver high-quality service and support ongoing product development and improvement.
Essential Functions and Duties
- Provide client support via phone, email, and online tools to resolve application issues and assist users with PCS Business Services applications.
- Identify client needs during support interactions and communicate potential opportunities for additional PCS products or services.
- Participate in the implementation of Business Services applications at client sites or remotely, as directed.
- Assist with software development activities such as testing, documenting functionality, and validating system performance.
- Develop working knowledge of PCS Business Services applications to effectively support clients and assist with basic training.
- Document support activities, solutions, and client interactions according to company procedures.
- Collaborate with internal teams to troubleshoot issues, improve processes, and support successful client outcomes.
- Participate in internal meetings, training, and knowledge-sharing activities to maintain and expand product expertise.
Education and Experience
- Associate or bachelor’s degree in Accounting or a related field is required.
- Experience or demonstrated knowledge of accounting principles and practices is preferred.
How to Apply:
Email resume to:
jobs@pcs-csa.com
OR
Send resume to:
Toni Crocker, HR Administrator
Professional Computer Solutions
3710 Timberline Drive
Denison, IA 51442