Operational Support Analyst

Position:  Operational Support Analyst (Ref: 18279)

Location:  Harrisburg, PA USA, 17101

Salary:  $30.00/hr.

Duration:  1 Years 2 Months 14 Days - Contract

Openings:  1

Deadline:  04/23/2026

Description:

***Local Candidates
***Hybrid

We are seeking an Operational Support Analyst will perform as a Tier 2 Support team member requiring knowledge and adherence to member defined support processes, standards and requirements. The incumbent will perform the following: documenting problems, diagnosis, troubleshooting, imaging, configuration and installation of PC’s, laptops, printers, scanners, software application assistance, etc.

Roles and responsibilities:
• Technical support may involve product user guidance, software and hardware installations, desktop data migration, desktop moves, and printer troubleshooting for repair.
• Utilize remote and web tools to trouble shoot and resolve issues.
• These tools include SCCM Remote Tools, PRTG, remote desktop, remote registry modification, remote management using Active Directory, remote command line interface and PowerShell Scripting.
• Assist with computer deployments including setup of new equipment and removal and surplus of outdated equipment.
• Manages the administration of computer accounts, groups, mailboxes, resource accounts, and distribution lists via the account management application
• Comply with all security policies and guidelines.
• Works to coordinate the Information Security Office (CISO) policies and implementations.
• Researches, analyzes, reports, and makes recommendations on the capabilities and limitations of proposed CISO initiatives, software and policies as they affect IT and Program Area business.
• Work is assigned on an as-needed basis by direct supervisor and through the ServiceNow Support system.
• Must be able to work independently.
• Decision making is required to ensure the best customer service possible provided with the resources available.
• Prioritization of projects and tasks is required.
• Direct contact with customers requires proper decision making in accordance with policies.
• 2 + years of experience supporting customers.
• Experience with SCCM deployment processes and configurations.
• Experience with management of server folder permissions and shares

Required / Desired Skills

• Experience with SCCM deployment processes and configurations Required - 2 Years
• Experience with management of server folder permissions and shares Required - 2 Years
• Experience supporting customers Required - 2 Years