Coordinator, Student Resource

Thank you for your interest in a career at Northcentral Technical College (NTC).

NTC offers outstanding career opportunities on a modern campus with state-of-the-art technology that allows for a collaborative learning and work environment. Employees are offered an amazing Total Rewards package with competitive salaries, excellent benefits, and generous paid time off – including two paid closures for the winter holiday (Christmas – New Year) and summer (week of July 4th), for most full-time positions.  NTC is “The College that Cares” and makes a difference in the lives of our employees and students.  If you have the desire to help students while positively impacting the community, we’d love for you to join our team! See why our current employees did!

Starting Hourly Rate Based on Qualifications:

$27.00

JOB SUMMARY, DESCRIPTION & QUALIFICATIONS:

Job Summary

The Student Resources Coordinator will assist students in navigating nonacademic support within the College and campus communities. This person will provide short-term case management services to individuals related to non-academic support such as mental health services, food insecurity, childcare, transportation, and financial planning/literacy. These services support NTC’s diverse student population in achieving their educational and life goals.  Services may be provided in-person, through phone, or virtually to students at any NTC campus.

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodation.

Individual Consultation and Outreach: 

Meet with students to determine appropriate short and long-term nonacademic supports, including mental health supports, and facilitate student access to college and community resources. 

Follow up on faculty and staff referrals to mental health and other nonacademic services. 

Group Facilitation: 

Coordinate and facilitate wellness workshops and other support groups based on student need and faculty/staff recommendations.

Facilitate with external experts to provide group facilitation when appropriate.

Awareness Initiatives:

Coordinate initiatives to provide information to students, faculty, and staff about NTC and community resources, college initiatives, and navigation services.

Organize events to benefit students and connect them to community partners, fostering an understanding of services and benefits.

Crisis Management: 

In coordination with Student Services managers, provide triage crisis management services to enrolled students, connecting them to needed campus or community resources.

Community Partnerships: 

Develop relationships with mental health and other wellness providers to provide seamless referral services to community partners.

Work with agency partners to learn how to apply for auxiliary benefits including housing, childcare, health care, etc., referring students to these services as appropriate. 

Campus Assessment, Response, and Evaluation (CARE) Team: 

This position may serve on the College’s CARE committee to provide guidance and information to the team as well follow-up with students if appropriate.

Evaluation & Assessment:

Evaluate student needs and nonacademic barriers to success, assess effectiveness of current services, and make recommendations for new and continuing resources.

Minimum Qualifications Required

In limited circumstances, NTC may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Education: Bachelor's Degree

Experience: 1 Year

Additional Experience Information:

Minimum 1-year prior experience in a mental health field or counseling experience preferred.

Prior case management experience and knowledge of community resources preferred. State of Wisconsin Social Work license preferred.

Knowledge, Skills and Abilities

In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities, including language skills, reasoning and mathematical abilities are essential.

Language Skills:

Ability to read, write and comprehend simple instructions, emails and memos; discuss information one-on-one and in small groups.

Math Skills:

Ability to add and subtract numbers using basic units of measurement.

Reasoning Ability:

Ability to apply common sense understanding to carry out written, oral, or diagrammed instructions; solve problems involving several concrete variables in standardized situations.

Technical Skills:

Ability to navigate to and between computer applications; read/reply to emails, open/save/close files and applications; find, format and print documents; operate common office equipment.

Customer Service Skills:

Ability to pleasantly initiate, maintain and end a conversation; act in a professional manner using appropriate language and body language.

Physical Requirements

Carrying/Lifting 10-25lbs - Low

Carrying/Lifting 25-50lbs - Low

Carrying/Lifting > 50lbs - N/A

Sitting - High

Standing/walking/climbing - Medium

Squatting/Crouching/Kneeling/Bending - Low

Repetitive Hand/Foot Movement - Low

Pushing/Pulling/Reaching Above Shoulder – Low

Work Environment

Indoor/Office Work Environment - High

Outdoor Weather Conditions - Low

Irritated or Agitated Individuals - Medium

Hostile or Violent Individuals - Low

Hazardous Fumes/Odors/Toxic Chemicals - N/A

Confined Spaces (as identified by OSHA) - N/A

Work-Related Travel - Low

Smell Requirement: N/A

Specific Vision: N/A

Hearing: N/A

Taste: N/A