Implementation Specialist
Implementation Specialist
Ideal candidate will have 2-3 years of experience
Department: Operations
Location: Hybrid (with occasional travel to client sites); Alpharetta, GA
Key Responsibilities Implementation Delivery
- Partner with Project Managers to align technology implementation milestones with project timelines, scope, and client deliverables.
- Oversee system configuration, sensor setup, data setup, and testing phases to ensure all components function to specification.
- Coordinate with internal teams and third-party vendors on hardware readiness, connectivity, and deployment sequencing.
- Verify site readiness and manage pre-installation documentation and client approvals.
- Participate in UAT testing and validation to ensure a successful system activation.
Operational Coordination
- Track implementation schedules, progress, and risk items; escalate potential delays or dependencies as needed.
- Maintain communication between Operations, Technical Support, and Project Management for resource planning and prioritization.
- Ensure all documentation—implementation checklists, site records, and activation reports—are accurate and archived.
- Contribute to weekly operational meetings, providing updates on active and upcoming deployments.
Cross-Team Collaboration
- Support Project Managers in maintaining alignment between customer expectations and technical delivery.
- Collaborate with the Technology Team to troubleshoot and resolve integration or configuration issues.
- Provide post-implementation documentation and system summaries for handoff to Support and Client Success teams.
Qualifications
- Bachelor’s degree in Information Systems, Project Management, or related discipline preferred.
- 2+ years of experience in software, SaaS, or IoT system implementation.
- Strong understanding of project coordination, resource scheduling, and implementation processes.
- Familiarity with IoT devices, APIs, and network connectivity preferred.
- Exceptional attention to detail, communication, and time management skills.
- Ability to manage multiple active implementations in a fast-paced environment.