Sales Engineer, Support & Success

The Sales Engineer is a GTM-focused technical resource within the Support & Success organization, not a break/fix support agent. You will own product demonstrations, support pre-sales deal cycles, guide customers through packaging decisions, and unlock upsell and expansion opportunities.

What You'll Do

Product Demonstrations & Pre-Sales

• Own and deliver compelling, use-case-driven demos of Global Mapper and Avenza Maps, tailored to industry verticals including AEC, LiDAR/photogrammetry, field data collection, and enterprise GIS workflows
• Build and maintain a library of demo environments and scenario scripts that map product capabilities to specific customer personas: GIS analysts, survey technicians, UAV/drone operators, enterprise GIS managers, and field workers
• Partner with Account Executives on discovery calls, RFP responses, and technical evaluations, bringing the product to life in ways that clearly differentiate Blue Marble from Esri, QGIS, AutoCAD Map 3D, and other competitors
• Support proof-of-concept engagements for enterprise and mid-market prospects, particularly those evaluating our premium offerings. 

Customer Migration & Expansion

• Guide perpetual license customers through the transition to subscription using the Gives/Gets rollout framework.
• Drive upsell conversations by helping customers recognize the value of premium modules and features, aligning them with the right subscription tier. 

GTM & Cross-Functional Collaboration

• Act as the connective tissue between Product, Sales, Marketing, and Customer Success, ensuring the field is equipped to communicate packaging value to the right buyer
• Feed customer and prospect insights back to Product Management and Marketing; contribute to pricing page design, messaging, and lead conversion optimization

Required

• Relevant background in Sales Engineering, Solutions Consulting, or Pre-Sales, ideally in geospatial, data, or technical SaaS
• Proven ability to deliver clear, compelling product demos that resonate for both technical and non-technical audiences
• Strong written and verbal communication skills; comfortable presenting to enterprise stakeholders across procurement, IT, and end-user roles and ability to travel 50% of the time. 

Preferred

• Background in GIS, remote sensing, surveying, LiDAR, or a related geospatial discipline
• Familiarity with core buyer verticals: AEC, government, natural resources, utilities, or defense
• Competitive knowledge of Esri ArcGIS, QGIS, AutoCAD Map 3D, or similar platforms