User Support Specialist I

User Support Specialist I

locations

Waterford, Michigan, United States

time type

Full time

posted on

Posted Today

time left to apply

End Date: April 26, 2026 (10 days left to apply)

job requisition id

JR-0000365

Overview & Benefits

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.

When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.

For more information about Oakland County benefits and employee perks, please visit:

https://www.oakgov.com/government/human-resources/benefits/new-hire

General Summary

$60,990- $81,714
This position is bond funded

Want to play a key role in driving high-impact capital projects and bond-funded initiatives across Oakland County? The User Support Specialist I serves as a critical partner in supporting the County’s Capital Improvement and Bond (CI/B) programs, working closely with leadership to ensure transparency, accountability, and successful project delivery. This role goes beyond traditional administrative support—it is a data-driven, systems-focused position that helps transform complex project information into clear, executive-level insights.

What You’ll Do
• Compile and analyze project data including scope, schedule, budget, and risk to support program-level reporting 
• Develop and deliver executive-ready reports and presentations for leadership, committees, and stakeholders 
• Support purchasing, contract processing, invoice coordination, and change order tracking for large-scale design and construction projects.
• Maintain and coordinate data across systems such as Workday, Trimble Unity (E-Builder), and Cityworks 
• Interface with County project managers and fiscal teams to ensure accurate financial tracking and reporting 
• Create polished Excel reports and PowerPoint presentations to support strategic decision-making 

Why You’ll Love It
• Be part of high-visibility projects that directly impact the County and its communities 
• Work closely with leadership and key stakeholders across multiple departments 
• Use your technical and analytical skills to inform meaningful insights and outcomes 
• Gain exposure to large-scale capital planning, budgeting, and project delivery processes 
• Thrive in a dynamic, collaborative environment where your work supports major County initiatives

Minimum Qualifications

EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES

REQUIRED MINIMUM QUALIFICATIONS

1. a. Possess a Bachelor’s Degree from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, Public Administration, Criminal Justice, or a related field.

b. Have had at least one (1) year of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades; OR

2. a. Possess an Associate’s Degree or equivalent education from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, Public Administration, Criminal Justice, or a related field.

b. Have had at least three (3) years of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades; OR

3. a. Must be a high school graduate or have a certificate of successful completion of the General Education Development (GED) test.

b. Have had at least five (5) years of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades.

4. Possess a valid motor vehicle operator’s or chauffeur’s license.

Additional Minimum Qualifications

Union*

BU61 - United Auto Workers (UAW) Local 889: Facilities Management Non-Supv (UAW)

*If applicable

EEO Statement

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Inclusion Statement

Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.