Production Support Engineer
The Production Support Engineer ensures reliable production operations by maintaining networking equipment, troubleshooting hardware/software issues, and supporting IT infrastructure in collaboration with global teams.
Essential Duties and Responsibilities include the following.
- Deploy and maintain enterprise-level networking equipment (LAN/WAN, switches, routers, firewalls, etc.) to support production needs.
- Repair, identify problems, analyze product anomalies, and accurately respond to product-related anomaly analysis according to customer requirements and company policies.
- Various aspects of maintenance testing such as usability, hardware or software impact, error and bug finding, regression testing and implementation scenarios.
- Track issues, solutions, and bug fixes during maintenance and build a comprehensive repository of defects and successful mitigation techniques.
- Debug procedures, scenarios, and scripts to accurately assess new products or software updates according to customer requirements and company policies.
- Collaborate with the Taiwan headquarters RMA team on software and hardware repair for production requirement
- Support networking equipment rework when necessary, coordinating closely with the manufacturing team
- Provide onsite IT support for infrastructure and equipment (including servers, factory systems, and related hardware)
- Travel domestically as required
- Introduction of new products and planning related production processes
- Product heavy engineering related technical support
- Other duties may be assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Experience in Troubleshooting and Technical Support
- Proficiency in Information Technology and Networking
- Knowledge of Network Security protocols and practices
- Strong communication and problem-solving skills
- Experience with AI/ML hardware and open networking solutions is a plus
Certificates, Licenses, Registrations:
- CCNA or CCNP certification is a plus
Travel Demands:
Ability to work effectively on-site in Irvine, CA, or Dallas, TX in the future.