Patient Enrollment Specialist — Nabi Health
About Us Nabi Health is a fast-growing digital health platform helping people access high-quality eating disorder care covered by insurance. We match patients with registered dietitians and help them get scheduled quickly and compassionately. Our team works at the intersection of behavioral health, nutrition, and telehealth — giving every team member real exposure to how modern healthcare delivery works.
Role Overview As a Patient Enrollment Specialist, you will serve as the first point of contact for prospective patients, guiding them through intake and scheduling while ensuring they feel supported during a vulnerable moment in their care journey. This is a patient-facing, phone-based role with direct involvement in care coordination and clinical operations. It is well-suited for students pursuing careers in medicine, nursing, public health, or allied health who want hands-on healthcare work experience.
What You'll Do
- Conduct patient intake calls and text outreach to schedule first appointments
- Handle a steady volume of patient-facing outreach each day
- Document patient touchpoints and maintain accurate records in our care coordination systems
- Explain our program and insurance coverage clearly and compassionately
- Navigate patient concerns with empathy and clinical sensitivity
- Coordinate closely with our registered dietitian care team for smooth patient handoff
- Gain exposure to telehealth workflows, eating disorder care pathways, and insurance navigation in a real clinical environment
What We're Looking For
- Interest or background in healthcare, pre-med, nursing, public health, nutrition, or a related field is a strong plus
- Experience in a patient-facing or phone-based role (healthcare, clinical intake, enrollment, medical office, call center, admissions, etc.)
- Strong communicator with warm, confident, and empathetic energy
- Reliable, organized, and proactive — you follow up without being asked
- Comfortable working with structured processes and care scripts
- Available across morning, afternoon, or evening shifts (some weekend availability is a bonus)
Compensation
- Competitive base pay
- Performance-based commission incentives
- Total compensation increases meaningfully with strong results
Why Join Us
- Build real patient-facing healthcare experience in a telehealth clinical environment
- Meaningful resume experience for students pursuing medical, nursing, PA, or public health careers — this role involves direct patient contact, care coordination, and exposure to a multidisciplinary clinical team
- Mission-driven work in eating disorder care and nutrition access — a compelling area for personal statements and interviews
- Supportive team with clear, structured processes
- Fast-moving startup with room to grow into clinical operations, patient success, or care coordination roles