Learning & Development Intern

Job Summary 

The Learning & Development Intern supports the design, development, and delivery of training programs that equip franchisees, corporate store associates, and corporate-based associates with the knowledge and skills needed to perform effectively. This role provides hands-on experience in instructional design, training coordination, and learning systems while supporting the Learning & Development team in executing strategic initiatives.

Essential Duties and Responsibilities 

Instructional Design and Content Development Support

• Assist in the development and updating of training materials, including eLearning modules, job aids, presentations, and facilitator guides. 
• Support the creation of content across multiple formats such as instructor-led training (ILT), webinars, and blended learning. 
• Apply basic instructional design principles and adult learning concepts to assigned projects.
• Conduct research and gather content from subject matter experts (SMEs) to support training development.

Training Coordination and Delivery Support

• Assist with scheduling, logistics, and preparation for training sessions (virtual and in-person).
• Support facilitation efforts by preparing materials, setting up training environments, and assisting with activities.
• Help administer training evaluations and collect participant feedback.

Learning Management System (LMS) Support

• Assist with uploading and organizing course content within the LMS. 
• Support user administration tasks such as enrollments, reporting, and data updates. 
• Help troubleshoot basic LMS issues and escalate as needed.

Program and Project Support

• Support ongoing learning and development projects by tracking tasks, timelines, and deliverables. 
• Assist with maintaining documentation, templates, and training records. 
• Contribute to continuous improvement efforts by identifying opportunities to enhance training materials and processes.
   

Other Duties

This job description is intended to outline the general nature and key responsibilities of the role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may evolve or change over time based on business needs, without advance notice.

Education and Experience 

• Currently pursuing a Bachelor’s degree in Instructional Design, Education, Human Resources, Business, or a related field. 
• Interest in learning and development, training, or organizational development. 
• Basic understanding of instructional design concepts or coursework in related areas preferred.
• Familiarity with Microsoft Office or Google Workspace tools. 
• Experience with multimedia tools (e.g., Articulate, Canva, or video editing software) is a plus but not required. 
• Strong organizational skills with attention to detail and ability to manage multiple tasks.
• Effective communication and collaboration skills.

Physical Requirements / Work Environment 

The physical demands required to perform the essential responsibilities of this position are as follows.  Reasonable accommodations, if necessary and/or as required by law, will be made available.

• Regularly required to sit, use hands, talk, and hear; occasionally lift up to 20 pounds.
• Requires close vision and extended use of a computer.
• Regular use of standard office equipment (computer, copier, phone, etc.).
• This role operates in a standard office environment.

EEOC Statement 

Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit based factors, and any other protections afforded under state or local laws.