Commercial Marketing Intern

Job Summary 

The Commercial Marketing Intern supports the Commercial Sales organization by assisting with marketing initiatives, Salesforce (CRM) activities, customer interactions, and program coordination. This role provides hands-on experience across commercial marketing, sales operations, and customer service, with exposure to Salesforce administration, AI-enabled initiatives, and B2B sales processes. The intern will collaborate with the Commercial Program Administrator and work closely with the Commercial Marketing Manager, Salesforce Administrator, and Commercial Sales Enablement Manager to support projects that drive lead generation, customer engagement, and operational efficiency.

Essential Duties and Responsibilities 

Salesforce and Systems Support

• Assist with data entry, account setup, process documentation, and maintenance of customer records in Salesforce. 
• Support data quality efforts by reviewing, updating, and validating customer and prospect information. 
• Assist with basic Salesforce reporting, dashboards, and data pulls to support marketing and sales teams. 
• Support Salesforce-related projects, including testing, documentation, and user support. 
• Contribute to initiatives related to AI-enabled tools (e.g., Salesforce Agents/AI) by assisting with testing, data preparation, and feedback collection.

Commercial Marketing Support

• Assist in the execution of commercial marketing campaigns across email, digital, and other channels. 
• Help develop and update marketing content, including presentations, email communications, and collateral. 
• Support lead generation and nurturing efforts by organizing prospect lists and campaign data.  
• Assist with tracking campaign performance metrics and compiling results for analysis.

Customer and Program Support

• Assist with onboarding activities for new commercial customers, including account setup and documentation. 
• Support customer service efforts by responding to basic inquiries, routing requests, and ensuring timely follow-up. 
• Participate in customer interactions (calls/emails) to learn communication and service best practices. 
• Help maintain documentation, process guides, and internal resources for commercial programs.

Cross-Functional Collaboration and Project Support

• Support cross-functional initiatives by coordinating tasks, tracking timelines, and documenting progress. 
• Assist in preparing materials for team meetings, presentations, and communications. 
• Collaborate with Sales Enablement, Marketing, and Sales teams to support ongoing projects and process improvements. 
• Contribute ideas to improve workflows, tools, and the customer experience.

Learning and Development Exposure

• Gain exposure to the commercial sales process, including lead generation, account management, and customer lifecycle. 
• Learn how marketing, sales, customer service, and systems (Salesforce) work together to drive B2B growth. 
• Observe and support internal training and onboarding processes related to commercial programs and tools.

Other Duties

This job description is intended to outline the general nature and key responsibilities of the role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may evolve or change over time based on business needs, without advance notice.

Education and Experience 

• Currently pursuing a Bachelor’s degree in Marketing, Business, Communications, Information Systems, or a related field. 
• Interest in commercial marketing, sales operations, CRM systems, or customer experience. 
• Basic proficiency in Microsoft Office or Google Workspace tools. 
• Familiarity with CRM systems (e.g., Salesforce) or marketing tools is a plus but not required. 
• Strong organizational skills with attention to detail and the ability to manage multiple tasks. 
• Effective communication and collaboration skills. 
• Analytical mindset with an interest in data, reporting, and process improvement. 
• Self-motivated, proactive, and eager to learn in a fast-paced environment.

Physical Requirements / Work Environment 

The physical demands required to perform the essential responsibilities of this position are as follows.  Reasonable accommodations, if necessary and/or as required by law, will be made available.

• Regularly required to sit, use hands, talk, and hear; occasionally lift up to 20 pounds.
• Requires close vision and extended use of a computer.
• Regular use of standard office equipment (computer, copier, phone, etc.).
• This role operates in a standard office environment.

EEOC Statement 

Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit based factors, and any other protections afforded under state or local laws.