Sales and Customer Experience Specialist

Company Overview

Levco is a trusted provider of Fuel Oil, Propane Delivery and expert HVAC services to thousands of homeowners in Fairfield County. We are committed to delivering comfort, reliability, and peace of mind through exceptional service and strong customer relationships. As we continue to grow, we are looking for a motivated, high performing professional to join our team.

Job Description

We are seeking a Customer Experience & Sales Specialist to serve as a primary point of contact for our customers. This role blends customer service, operations coordination, and sales into one dynamic position. You will play a key role in ensuring smooth daily operations while also contributing to customer satisfaction, retention, and revenue growth.

This is an excellent opportunity for someone who enjoys working with people, solving problems, and being an integral part of a fast-paced, team-oriented environment.

Key Responsibilities
Customer Service, Operations and Relationship Management

• Respond to inbound customer calls with professionalism, attentiveness, and a strong focus on delivering an exceptional customer experience.
• Conduct timely follow-up and reminder calls to ensure a seamless customer experience, maintain engagement, and support revenue growth.
• Address customer concerns with professionalism and empathy, diagnose comfort and system-related issues, and recommend tailored solutions that best meet the customer’s needs.
• Respond to inbound customer calls with professionalism, attentiveness, and a strong focus on delivering an exceptional customer experience.
• Address customer concerns with professionalism and empathy, diagnose comfort and system related issues, and recommend tailored solutions that best meet the customer’s needs.
• Cultivate and sustain strong, long-term relationships with existing customers to enhance loyalty, trust, and retention.
• Review and interpret relevant customer data to identify trends, improve service delivery, and enhance the overall customer experience.

Lead Generation & Sales

• Present and promote Levco’s products and services through thoughtful, solution-oriented communication via phone and email to potential customers.
• Proactively identify potential customer needs and opportunities that support a consultative sales approach.
• Support lead generation efforts and contribute to achieving monthly sales objectives.
• Analyze relevant sales data to identify trends, opportunities for improvement, and areas for growth.

What We’re Looking For

• Strong communication and interpersonal skills
• Excellent time management, organization, and attention to detail
• A customer-first mindset and problem-solving approach
• Ability to multitask and manage multiple priorities
• Ability to work independently and as part of a team
• Eagerness to learn, grow, and contribute in a dynamic environment