Customer Service Representative

Youngblood Automation is looking for an energetic and motivated Customer Service Representative to join our team. Youngblood Automation is a full service pneumatic, hydraulic, lubrication, motion control, and automation distributor, with in-house engineering and value-add manufacturing capabilities. 

As a Customer Service Representative, you’ll be responsible for researching, processing, and resolving customer questions about products, orders, and pricing. 

Responsibilities

• Guide and process customer orders and inquiries in a fast-paced environment.
• Assist customers with product questions, sales, and order taking via phone, email and chat.
• Solve customer problems and find best possible solutions.
• Monitor open orders to ensure process is on schedule
• Provide knowledgeable answers to questions about products, pricing and availability.
• Respond to shipping inquiries and answer order status questions.
• Become a product expert and understand each customer’s needs to provide real, effective solutions and deliver exceptional customer service.

Skills & Experience

• Prior customer service experience is a plus, but not required.
• Associates degree, working towards a degree, or equivalent work experience desired.
• Willingness to learn, be coached, and collaborate in a friendly, team environment.
• Proficient in Microsoft Office Suite products, particularly Excel.
• Self-motivated with a strong work ethic.
• Good oral and written communication skills.
• Excellent data-entry skills – must possess both speed and accuracy.

Critical Competencies

• Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.
• Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback.
• Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.
• Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done.

Join the Youngblood Automation Team

Youngblood Automation is a growing and financially sound organization that provides interesting and challenging work to our team members, a family-like atmosphere, and value-added solutions to our customers.