Dermatology Receptionist and Patient Ambassador

The Front Desk Receptionist / Patient Ambassador serves as the first point of contact for patients, delivering an exceptional and welcoming experience while ensuring efficient front office operations. This role requires a strong commitment to customer service, punctuality, attention to detail, and the ability to multitask in a fast-paced clinical environment. Ideal candidates are proactive, dependable, and demonstrate a desire to grow into leadership roles within the organization. We are seeking someone to start as soon as possible. Please note this is a full time- permanent position. 

Key Responsibilities

Patient Experience & Customer Service

• Greet all patients and visitors warmly, ensuring a professional and positive first impression
• Provide outstanding customer service by addressing patient needs, concerns, and inquiries promptly and courteously
• Maintain a calm, solution-oriented approach when handling patient concerns or high-volume situations
• Uphold patient confidentiality and professionalism at all times

Front Desk Operations

• Check patients in and out accurately and efficiently
• Verify patient demographics, insurance information, and required documentation
• Collect copays, balances, and process payments in accordance with office policies
• Answer and manage high-volume phone calls with professionalism and efficiency
• Schedule, reschedule, and confirm appointments while optimizing provider schedules

Attendance & Reliability

• Maintain excellent attendance and punctuality; consistently arrive on time and ready to work
• Demonstrate reliability and accountability in daily responsibilities
• Support team coverage as needed to ensure smooth clinic operations

Attention to Detail

• Ensure accuracy in patient registration, insurance verification, and data entry
• Follow established protocols and workflows with precision
• Identify and proactively correct errors or discrepancies

Multitasking & Workflow Management

• Effectively manage multiple tasks simultaneously in a fast-paced environment
• Prioritize responsibilities while maintaining a high level of service and accuracy
• Collaborate with clinical and administrative staff to ensure seamless patient flow

Work Environment

• Fast-paced medical office setting
• High patient interaction and team collaboration
• Performance-driven and patient-centered culture

Qualifications:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Minimum 1–2 years of experience in a clinical or medical office, preferably dermatology.
• Strong knowledge of medical terminology, insurance verification, and EMR systems
• Exceptional customer service and communication skills—both in person and by phone.
• Professional demeanor, neat appearance, and positive attitude.
• Proven punctuality, reliability, and ability to multitask in a fast-paced environment.

Key Competencies:

• Excellent customer service and interpersonal skills
• Attention to accuracy and detail
• Professionalism and accountability
• Time management and punctuality
• Team collaboration and adaptability
• Discretion and confidentiality
• Positive, team-oriented attitude
• Strong desire for growth and professional development

The role is a full time position Monday - Friday. Shifts are scheduled between both our offices located in Mclean and Vienna, Virginia.

Job Type: Full-time