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Customer Service Representative

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AMERICAN SUPPLY

Customer Service Representative

Operations | Full-Time | Doral, FL

 

 

Reports To: VP of Operations

Compensation: $47,000–$52,000/year

Schedule: Full-time | Monday–Friday | On-site

 

ABOUT AMERICAN SUPPLY

American Supply (AMSU) is a wholesale distributor of welding supplies serving customers across Latin America, and the Caribbean. We move product fast and hold high standards - every order must be right, every time.

 

ROLE SUMMARY

We are hiring a Customer Service Representative to serve as the primary point of contact for customer inquiries, order status, and issue resolution. This role sits at the intersection of sales, operations, and logistics - you will be responsible for making sure customers have the information they need and that their orders are handled correctly from placement to delivery.

 

KEY RESPONSIBILITIES

  • Answer and respond to inbound customer inquiries via phone and email
  • Provide order status updates and estimated delivery timelines
  • Coordinate with the warehouse team to resolve shipping discrepancies or delays
  • Process order changes, returns, and follow-up requests
  • Maintain accurate records of customer interactions and order activity
  • Escalate unresolved issues to the appropriate internal team promptly
  • Support invoice and billing inquiries in coordination with operations
  • Assist with outbound customer communication for promotions or order confirmations
  • Maintain a professional, solutions-first tone in all customer interactions

 

REQUIREMENTS

  • 1–3 years of customer service experience, ideally in a distribution, wholesale, or logistics environment
  • Strong verbal and written communication skills
  • Bilingual (English/Spanish) required - our customer base is bilingual
  • Organized, calm under pressure, and able to manage multiple active inquiries
  • Basic computer proficiency - experience with order management systems or QuickBooks a plus
  • Professional phone manner and email etiquette
  • Reliable, punctual, and committed to following through on customer commitments

 

WHY JOIN AMSU?

  • Customer-facing role with real impact on client retention and experience
  • Stable, full-time position in a growing wholesale distribution company
  • Bilingual team environment - your language skills are a valued asset
  • Collaborative culture with direct access to operations and leadership

 



For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://recruitmentsolutionsgroup.isolvedhire.com/jobs/1747908-607200.html