Customer Service Specialist

A leading distributor of factory automation components is seeking a Customer Service & Order Processing Specialist to join our Lexington branch.

This entry-level role supports customer service, order processing, and ERP operations while building a strong foundation for career growth.

Key Responsibilities
• Process customer orders and prepare quotes using the ERP system 
• Communicate with customers via email and provide timely support 
• Source and procure parts based on customer requirements 
• Track orders and coordinate with vendors, logistics, and internal teams 
• Maintain accurate records of orders, quotes, and customer data 
• Assist in resolving routine order and shipment issues

This role offers a clear path to advancement into an Inside Sales position based on performance and development.

• Strong attention to detail and willingness to learn 
• Excellent communication and customer service skills 
• Basic computer skills (Microsoft Office, ERP systems) 
• Ability to multitask in a fast-paced environment 
• Team-oriented with a professional attitude