Sales Account Specialist

OVERVIEW

The Sales Account Specialist is an entry-to-intermediate sales role focused on business development, account growth, and pipeline generation. This position serves as a key development path toward an Account Manager role.

The Sales Account Specialist is responsible for prospecting new business, developing emerging accounts, and managing a portfolio of small to mid-sized customers. This role partners cross-functionally to deliver solutions, drive revenue growth, and build strong customer relationships while developing core sales competencies.

KEY RESPONSIBILITIES

Business Development & Pipeline Management:

Proactively identify, prospect, and develop new customer opportunities to build a healthy sales pipeline

Qualify inbound and outbound leads and convert them into active opportunities

Manage and grow a portfolio of small to mid-sized accounts, focusing on revenue expansion and customer retention. Support territory and account growth initiatives in alignment with sales strategy

Quoting & Opportunity Management: 

Process customer quote requests accurately and efficiently within IEWC systems, adhering to margin guidelines

Follow up on quotes to advance opportunities and close business

Collaborate with internal teams to develop competitive and technically sound proposals

Customer Engagement & Account Support

Serve as a primary point of contact for assigned accounts, ensuring timely communication and follow-through

Own customer requests and coordinate with internal teams (Customer Care, Quality, Supply Chain, etc.) to ensure successful resolution

Drive accountability for outcomes, ensuring customer needs are met effectively and efficiently

CRM & Sales Process Execution

Actively utilize Salesforce (CRM) to manage pipeline, track opportunities, and document customer interactions

Maintain accurate and up-to-date customer and opportunity data

Leverage CRM insights to prioritize activities and improve sales effectiveness

Cross-Functional Collaboration

Build strong working relationships with internal partners including Customer Care, Quality, Supply Chain, and Business Development Mangers 

Collaborate to deliver solutions that meet customer requirements and support business objectives

Product & Industry Knowledge Development

Continuously develop product knowledge and application understanding

Participate in training and learning opportunities to build technical and commercial expertise

Commercial Excellence & Continuous Improvement

Follow established sales processes and best practices to deliver a consistent, high-quality customer experience

Contribute to process improvements and share feedback to enhance team effectiveness

*The above represents the essential job functions that you are assigned to perform in your job.  If you are unable to perform these essential duties, please see Human Resources as IEWC may be able to provide reasonable accommodation against the ADA requirements.

We are an equal opportunity employer and are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other characteristic protected by applicable federal, state, or local law.

The values, competencies, technical skills and physical demands enumerated below are representative of those required while taking action to successfully fulfill the Key Responsibilities of the position. 

VALUES AND COMPETENCIES

• Support IEWC’s commitment to its Vision, Values and Purpose. 

TECHNICAL SKILLS

• Education/Experience: High School Diploma required; Associate or Bachelor’s degree preferred
• 2+ years of experience in sales, business development, or a related commercial role preferred
• Sales Skills: Foundational understanding of sales processes, prospecting, and pipeline management
• Analytical Ability: Ability to gather and interpret data, identify trends, and make informed decisions
• Systems: Proficiency in Microsoft Office; experience with CRM (Salesforce preferred) and ERP systems (SAP a plus)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Movement: Frequently required to use hands to finger, handle or feel.  Regularly required to sit and talk or hear.  Occasionally required to stand and walk.  Occasionally required to reach above shoulders, stoop, kneel or crouch. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Occasionally required to lift and/or move up to 25 pounds.
• Vision:Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
• Work Environment: Occasionally is exposed to a Distribution Center or manufacturing environment and outside weather conditions.  Occasionally is exposed to fumes and airborne particles. Occasionally is exposed to a noise level ranging from moderate to high.  Occasionally is exposed to risk of electrical shock.
• Travel:May be required to perform work related travel.
• Reasonable accommodation:Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The above statements reflect the general framework of the position and are not to be construed as a detailed statement of all the requirements that may be inherent in the position.  Details may be added or subtracted from time to time.  As needed, the manager will review this position description with the employee and determine appropriate modifications.