Help Desk and Client Services Support Manager (JC-514406)

To be considered for this position, you must apply at CalCareers.ca.gov. To apply, you must first create a CalCareers account. Once your account is created, you can search for job code 514406 to locate the job posting and apply. 

Link: CalCareers

Note: This position will no longer be available on CalCareers once the job closes on 5/8/2026. No applications will be accepted after the job closing date.

Job Description and Duties

Please note, the Water Boards do not participate in E-Verify.

Are you looking for an exciting and fulfilling career in Information Technology? If you enjoy a career helping others, then this may be the position for you! Apply today and join our team. The State Water Resources Control Board’s Division of Information Technology has an opening for an Information Technology Manager I in the IT Infrastructure and Client Support Branch. The position is located at 1001 I Street, 8th Floor, Sacramento, right in the heart of downtown, next to light rail stations and other public transportation.

Duties: 

This position requires the incumbent to be courteous, communicate effectively and professionally (verbally and in writing) with team members and customers, follow through on commitments, provide timely responses and consider internal and external customer input when completing work assignments. The incumbent will provide services from IT domains including business technology management, systems engineering, and client services. 

Additional information:

Candidates must possess essential personal qualifications, including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and the ability to perform the assigned duties of the class.

If the position requires driving, you must possess a current and valid driver’s license. Please Do Not include the full Social Security Number, method of eligibility, and LEAP information in your application package.

Please let us know how you heard about this position by taking this brief survey: Recruitment Survey.

You will find additional information about the job in the Duty Statement.

Working Conditions

Positions at the Water Boards may be eligible for telework with in-person attendance based on the operational needs of the position and might be expected to comply with Executive Order (EO) 22-25 after July 1, 2026.

In accordance with the Statewide Telework Policy and GC 14200, the successful candidate must reside in California upon appointment.  Proof of residency may be required.

Salary Information - CalHR salary rules allow appointment at the entrance rate (Cal. Code Regs., tit. 2, § 599.673) of a classification. For classes with alternate ranges, placement is based on education/experience. Employees appointed to the Attorney or Water Resource Control Engineer classification will receive Recruitment Higher Above Minimum (HAM) rate in accordance with the approved Civil Service Pay Scales.

In addition, note: Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable bargaining contract. The salary range(s) included on this job posting do not reflect the reduction in pay.

Job type: Full-Time

$11,388.00 - $13,842.00

The Water Resources Control Board is a Public Service Loan Forgiveness (PSFL) Qualified Employer.