ILS Receptionist

Would you like to have meaningful work with an employer that values work-life balance, and colleagues that are all-in, big hearted and solution focused? If so, then SFBFS might be the employer for you!

Sacramento Food Bank & Family Services (SFBFS) welcomes people of all backgrounds and circumstances, providing a judgement-free zone for individuals and families throughout Sacramento County. A staff of more than 80 and several thousand volunteers take our mission of fighting food insecurity one step further by offering education and support for families wanting to shape their best tomorrow. For more information, please visit
www.sacramentofoodbank.org.

POSITION DESCRIPTION
The ILS Receptionist works with the Immigration Legal Services (ILS) team to assist in managing the front desk and answering telephones, including the collection and processing of all client service fees. The ILS Receptionist provides support to ILS staff and assists with communications with clients and the collection of documents for removal of (deportation) defense cases and affirmative immigration applications.
Under the direction of the Office Administrator, the ILS Receptionist will be responsible for:

• Collection and processing of all client service fees: inform clients of fee schedule, fee collection, receipt generation, documentation and reminders of payments due
•Client Communication: manage front desk; answer telephones and schedule appointments, monitor voicemail messages and return client calls or forward calls to appropriate staff, confirm client appointments, keep accurate notes of client communications in database, process incoming and outgoing mail, interview clients to complete intakes and forms
•Assisting the Office Administrator as needed with other duties, including: filing, data entry and administrative assistance
•Assisting with group processing and community outreach events
•Other duties as assigned
 

SKILLS REQUIRED
•1+ years’ experience as an assistant or receptionist required (experience in law firm setting preferred)
•Associate’s degree (preferred)
•Fluency in Spanish and English (oral and written) - REQUIRED
•Ability to communicate with clients in a courteous and professional manner
•Capacity to prioritize and manage multiple projects to meet deadlines
•Proficiency in Microsoft Office Suite and internet research
•Competency to service clients from a variety of cultures and strong desire to serve the low-income immigrant population

POSITION DETAILS
•Full-time, non-exempt position; Monday – Friday (40 hours/week), with occasional weekends, evenings and holidays as needed
•Comprehensive benefits including medical/dental/vision/life/AD&D/LTD, retirement and more
•Pay range: $18.00 to $19.00 per hour / depending on experience

Applicants must submit resume, cover letter, SFBFS’ employment application (found here: www.sacramentofoodbank.org/jobs) which should include three professional references to employment@sacramentofoodbank.org for consideration.  PLEASE, NO PHONE CALLS