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911 Dispatcher/Communications Technician

City of Dublin, Ohio
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To learn more about our dispatch center: https://www.youtube.com/watch?v=FPSMNW8vgA8

Are you looking to make a difference every day, with each call that you answer? Apply now to be part of our 911 emergency communications team that assists in saving lives, protecting property and serving the public in their time of need. The City of Dublin is accepting applications for an exciting and fulfilling career in emergency communications.

Completion of a written examination is required. You can schedule to take the exam in person at one of NTN's testing locations or you can schedule to take the exam online at your convenience. Your NTN exam score will be valid for one year.

The instructions to complete the NTN written exam:
1. Applicants can register for the exam at www.nationaltestingnetwork.com. You may call National Testing Network (NTN) at 1-866-563-3882 with any questions regarding scheduling your exam. Please select the Emergency Communications exam in the state of Ohio.
2. Be sure to select the City of Dublin as an agency to send your scores. 
3. After you have completed the exam, the City of Dublin will receive your scores and passing candidates will be notified via email to self schedule their in-person interview. 

Please note the dates below for the rest of the mandatory steps in the recruitment process. 
Deadline to take the exam: May 10, 2026

All correspondence regarding the hiring process will be sent to the email address submitted with the application. Therefore, it is imperative that your email address is correct with no errors.

Important dates to be aware of:
Application and NTN testing window: April 10 - May 10
Panel Interviews: May 18- 22
Backgrounds checks: May 25 - July 17
Final Chief Interviews: July 27 - 31
Conditional Offers: August 3
Projected start date: September 8

The Northwest Regional Emergency Communications Center (NRECC) is the primary public safety dispatch center for the City of Dublin, City of Hilliard, City of Upper Arlington (police and fire), City of Worthington (police and fire), Washington Township, and Norwich Township. Located inside the Dublin Justice Center, NRECC was formed in October 2013 when Dublin began providing dispatching services for Norwich Township Fire and became the primary 9-1-1 answering point for all of Hilliard. Dispatching for Hilliard Police started in January of 2014. Upper Arlington fire joined in October 2017 and Upper Arlington Police in January 2018. City of Worthington Police and Fire joined in 2020. 

The nature of this work requires that candidates work irregular hours which include nights, weekends, and holidays. Assignment of shifts is based upon seniority.

First Shift: 6:45 a.m. to 2:45 p.m.
Second Shift: 2:45 p.m. to 10:45 p.m.
Third Shift: 10:45 p.m. to 6:45 a.m.

Primary Focus: This position communicates with safety, other City personnel, and partnering agencies that fall under the Northwest Regional Emergency Communications Center (NRECC). Work involves receiving, prioritizing, transmitting, and recording data, communications, resources, and requests for assistance. 

The incumbent must model the following established core values: Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, Dedication to Service, Professionalism, and Commitment.

Given the nature of this classification’s duties/responsibilities, it has been designated as Non-Exempt under the governing Fair Labor Standards Act regulations and, therefore, is entitled to formal overtime compensation and/or formal compensatory time.

Supervisory Responsibilities: None

2026 Wage Structure:
Step 1 - $63,267.06
Step 2 - $66,825.83
Step 3 - $70,384.62
Step 4 - $73,943.37
Step 5 - $77,897.55
Step 6 - $81,851.75

Working at the City of Dublin is more than just a job – Join the City of Dublin today! In addition to a competitive pay plan, the City offers a comprehensive benefits program for our permanent full-time employees that includes, but is not limited to, the following:

  • Opportunity to earn premium-free medical, dental, and vision benefits
  • Employer-provided contributions to Health Savings or Health Reimbursement Account ($1875/year for single coverage, $3750/year for family coverage)
  • Healthy By Choice Wellness Program
  • Employer-provided Life Insurance
  • Vacation, Sick, and Personal Leave
  • Longevity Pay after just four years
  • Tuition Reimbursement
  • Employee Assistance Program and Peer Support Program
  • Dublin Community Recreation Center Membership (Employee and their spouse)
  • Deferred Compensation (optional retirement program)
  • Ohio Public Employees Retirement (14% employer matching program

Examples of Duties

Operate a multi-channel radio system to dispatch requests for assistance and resources for law enforcement, fire, medical, and other emergency requests. Coordinate backup support when needed. 

Operate a multi-line phone system to process incoming 9-1-1, text-to-9-1-1, TDD (Telecommunications Device for the Deaf), and non-emergency calls, record, and dispatch the appropriate resources to the emergency or concern.

Operate a sophisticated workstation comprised of multiple monitors with various mapping, video feeds, computer-aided-dispatch (CAD), Emergency Medical Dispatch (EMD) guide cards, and various other computer-aided resources to collect, verify locations of emergencies, evaluate, process, prioritize, track units, and collate incident information with limited supervision. 

Utilize accepted techniques and protocols to obtain the necessary information to identify the specific type and priority level of emergency. 

Maintains communication with callers and responders during life-threatening emergencies or volatile situations by providing guidance and life-saving pre-arrival medical instructions. 

Performs queries and entries into the computerized state system, LEADS, and national system, NCIC, to assist in locating persons and property and ensuring officer safety. 

Utilization of the Dublin Emergency Warning Systems and Dublin Emergency Calling System to notify the public of emergencies such as severe weather, hazardous material incidents, and other public emergencies.

Coordinate with other dispatch organizations to determine and communicate the status of resources for requests for assistance.

Other duties as assigned.