Strategic Services Associate - Orthopaedics Access
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Duke Health Integrated Practice
Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.
JOB LOCATION
DHIP Administrative Offices RTP - 4825 Creekstone Dr
JOB SUMMARY
We are seeking a Strategic Services Associate in collaboration with Orthopaedic Administration, the department Access Champion, and Duke Health Access Services (DHAS), to provide administrative and operational leadership to Duke Orthopaedic clinic leadership in the identification, development, and implementation of strategies designed to optimize patient access.
This role is responsible for access analytics, provider template optimization, and scheduling oversight to support improvement in access metrics, provider utilization, and the overall patient experience. The SSA develops and delivers routine access reporting, manages access-related programs (e.g., templates, visit types, sub-groups), and serves as a liaison between clinic leadership, department leadership, and enterprise access partners.
Ensure all provider templates are accurate and fully optimized. Summarize divisional and programmatic access findings and communicate opportunities for improvement to department and division leadership. Provide guidance, education, and operational support to AODs, Practice Administrators, Clinic Managers, and SAMs in support of access improvement objectives.
JOB DUTIES AND RESPONSIBILITIES
Access Strategy & Analytics:
• Ongoing assessment of access metrics including lead times, template utilization, room utilization, held/unused slots, no-show rates, and cancellations.
• Prepare and present Performance Services and access data.
• Identify trends and opportunities to improve access.
Template & Schedule Optimization:
• Optimize provider templates and schedules.
• Oversee schedule change requests.
• Support new provider onboarding.
Clinic Operations & Access Coordination:
• Liaison with clinic leadership.
• Partner with Access Center to reduce no-shows.
Process Improvement & Governance:
• Evaluate access workflows.
• Attend access-related governance meetings.
Leadership & Collaboration:
• Partner with Orthopaedic leadership and DHAS.
• Lead access improvement initiatives.
JOB ELIGIBILITY REQUIREMENTS
Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.
Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience.
OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.
- Excellent written and verbal communication.
- Solid organizational skills including attention to detail and multitasking.
- Critical thinking and problem solving.
- Conflict resolution experience.
- Adaptability.
- Microsoft Office Proficiency.
- Working knowledge of Epic.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.