Visual Brand Associate

THE BRAND

Born from two California creatives fueled by their explorer spirits, Banana Republic has repositioned itself as a premium, experiential lifestyle brand for today’s modern world. Designed for a life where anything is possible, we use the finest materials with the latest fabric innovations to create timeless, versatile clothing, jewelry, shoes and handbags. We are creating memorable, immersive experiences online and in-store that build lasting relationships and solve our customers’ lifestyle needs. Our team is made up of passionate and curious storytellers who are pushing the boundaries to deliver consistent, quality product through an elevated customer experience. Sound interesting? Join us on the BR journey as we create what’s

THE ROLE

As a Brand Associate, you are an integral part of our team and bring our brand to life for every customer. You connect authentically, listen actively, and deliver an experience that inspires confidence, builds loyalty, and drives sales. You are passionate about product, culture, and style, using your knowledge to educate, inform, and create solutions that meet each customer’s needs.

WHAT YOU WILL DO

• Proactively engage with customers, showing genuine interest and offering product and styling recommendations. 

• Offer expert styling guidance and transformational experiences tailored to the modern explorer 

• Educate customers about loyalty programs and services to deepen brand connection. 

• Support all areas of the store: sales floor, fitting room, cash wrap, and back of house. 

• Execute operational processes effectively and efficiently while maintaining a clean, organized environment. 

• Consistently treat all customers and team members with respect, contributing to a positive, inclusive culture. 

• Take ownership of personal goals that align to store performance results.

WHO YOU ARE

• A skilled communicator who connects easily with customers and colleagues. 

• Customer-focused and passionate about delivering an exceptional experience. • Open to feedback and continuously learning. 

• Flexible and adaptable in a fast-paced environment. 

• Comfortable with retail technology and omni-channel tools. 

• Authentic engagement and relationship building. 

• Collaborative mindset and a “one-team” approach. 

• Initiative to drive results and take ownership.

• Strong styling and product knowledge to inspire confidence and sales. 

• Available to work evenings, weekends, holidays, and peak periods. 

• Able to maneuver around the sales floor, stockroom, and office, and lift up to 30 lbs.