Operations Analyst

Description:

• Respond to and coordinate with clients/business areas in regarding returned mail inquiries
• Respond to internal and external inquiries and ensure maintenance of SLAs
  Work with clients or internal stakeholders as information is required or requested
• Support the reconciling of unclaimed assets as needed-Work on assigned projects on an as-needed basis to support Escheatment Operations
• Identify and escalate potential process anomalies to management in a timely manner

Qualifications

• Demonstrated experience identifying and addressing client needs: actively participating in discussions and meetings
• Support a positive environment by balancing workloads while meeting client expectations; providing candid, meaningful feedback in a timely manner; and keeping management informed of progress and issues.
• Ability to effectively present information and respond to questions from business areas, managers and clients.
• Strong interpersonal and communication skills with the ability to establish excellent working relationships with internal business areas and clients.
• Project management capabilities.
• Strong critical thinking, organizational, and problem-solving skills.
  Considerable technical skills, large data management processing, and MS Excel experience.