Director (VII) of Student Services – Innovation and Engagement

Position Summary

The Director of Student Services Innovation & Engagement is a proposed three-year management position (grant or initiative-funded). The primary goal of this role is to lead high-impact, cross-functional initiatives within the Student Services Division at Cosumnes River College. The position is designed to move the college from planning to execution by providing focused leadership, accountability, and change management for critical student-centered frameworks and technology systems. Under the direction of the assigned supervisor/manager, the Director of Student services will lead high-impact, cross-functional initiatives; assist with program development, strategic planning, and implementation; and perform related work as assigned.

Typical Duties

STUDENT SERVICES TECHNOLOGY & AI IMPLEMENTATION

• Lead the strategic implementation of technology solutions that enhance student access, service delivery, and operational efficiency across Student Services.
• Oversee the ethical and effective use of Artificial Intelligence in counseling and student support services, including:
• AI-assisted triage and routing of student inquiries
• Decision-support tools for counselors and advisors
• Automated nudges, reminders, and follow-ups aligned with best practices
• Develop division-wide guidelines, training, and governance for AI and emerging technologies to ensure compliance, equity, and transparency.

LEADERSHIP OVER HIGH-IMPACT RETENTION & PERSENTENCE INITIATIVES

• CRM-driven communications, nudges, and follow-up
• Use of data dashboards to monitor uptake, adjustments, and bottlenecks in real time
• Aligning onboarding, advising, outreach, and enrollment processes to support first-semester enrollment
• Strengthening cross-functional collaboration among Counseling, Outreach, Success Coaches, Admissions & Records, Financial Aid, and Instruction

TECHNOLOGY TRAINING & CHANGE MANAGEMENT

• Develop standardized training materials, guides, and workflows for student services technologies, including CRM tools, case management systems, AI-supported solutions, and engagement platforms.
• Coordinating ongoing training tailored to different functional areas within Student Services.
• Establishing a feedback loop to identify training gaps, usability challenges, and opportunities to improve workflows in partnership with IT and Institutional Research.
• Monitoring adoption and usage patterns to ensure tools are used with fidelity and consistency
• Supporting change management by helping teams adapt to new tools and processes while minimizing disruption to student services

Performing other duties as assigned.