Guest Services Attendant*

General Description

The Monona Terrace Community and Convention Center is looking to hire multiple Attendants! The successful candidates for these positions perform varied public contact services, which may include customer service work, cash handling, staffing events and programs, routine labor and custodial work, light clerical duties, set up work, etc. 

Guest Services Attendant 
As a Guest Services Attendant, you will perform varied public contact services for events, meetings, conferences, conventions and other activities held at the Monona Terrace Community and Convention Center. You may be assigned to staff such functions as coat check, public information desk, badge checker, service desk and other related event services. This position works with other Monona Terrace staff to ensure customer needs are being met. The work includes performing routine cash handling and light administrative duties such as preparing materials for mailing, making copies, or delivering messages. You will perform activities either independently or as part of a team. The Guest Services Attendant works under the general supervision of the Monona Terrace Retail Operations and Quality Manager.

Hours: Hours may vary. 0 – 20 hours per week, depending on demand with regular evening and weekend hours. Scheduled hours are event based and typically range between 6 AM - 1 AM, with a specific need for early mornings, late evenings, and weekend help.

The hourly wage consists of a base wage of $18.00 per hour plus $2.50 per hour bonus. 

THIS RECRUITMENT MAY BE USED TO FILL VACANCIES THAT OCCUR IN THE ATTENDANT CLASSIFICATION IN OTHER DEPARTMENTS THAT MAY ARISE OVER THE NEXT SIX (6) MONTHS.  

Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn’t match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community. 

Examples of Duties and Responsibilities

Guest Services Attendant
Customer Service

• Interact tactfully and courteously with patrons, clients and other users of Monona Terrace.
• Enforce entrance/attendance/building use policies and procedures in a customer service oriented way.
• Effectively manage complaints and difficult customers.
• Provide exceptional customer service.
• Answer informational questions in an accurate and tactful manner.

Communication

• Communicate effectively, both orally and in writing.
• Understand and carry out oral and written instructions.
• Accurately and courteously explain entrance/attendance/building use policies and procedures.
• Use the phone system, and radios to communicate requests and ask questions.

Clerical Duties

• Perform routine cash handling.
• Perform light administrative duties such as preparing materials for mailing, making copies, and delivering messages.
• Find and handout maps, pamphlets, and event package materials.
• Use a computer to access Event Management Software and the e-mail system.

Perform related work as required.

Minimum Qualifications

All applicants will be considered for these positions. Depending on the number of applications, random selection may be used to determine who will proceed to the interview process.

The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities. 

Special Requirements

Physical Requirements:
Ability to reach, bend, and sit and/or stand and walk continuously for long periods of time. 

*Payroll title for this position is Attendant (Hourly)