Storage Engineer - Level 2

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

A DHTS Storage Analyst within Duke Health Technology Solutions (DHTS) is responsible for the operation and care of all storage technologies utilized within the Duke University Health System, including block, file, and object storage services.  To achieve this goal, an Analyst II will be required to analyze, design, create and implement solutions involving modern storage systems, including public-cloud enabled services. This person will work closely with other DHTS technical team members, customers and consumers of storage capacity. The incumbent will ensure availability and service delivery for all Duke Health facilities, to include proactive planning and management of all storage environments, capacity planning, incident resolution, and service improvement. 

The ideal candidate is experienced in implementing and administering enterprise-grade storage solutions and able to work with customers and team members to design and implement scalable and cost-effective storage solutions. Candidates should demonstrate experience working with various storage capabilities, including block, object, and file storage services. Experience with public cloud providers and experience with Linux and Windows systems is desired.

This position works closely with:
•    Duke’s Engineering Team to implement storage solutions consistent with Duke’s strategic direction
•    Duke’s Core IT Operations group to ensure that those implementations are operationalized to fit into their support structure

Primary Job Responsibilities 
•    Gather, analyze, and implement requirements for storage services to implement customer-facing solutions
•    Design, build and test storage SAN, Object, and NAS storage solutions, ensuring performance, security, and availability of data within the specified time ranges of the projects
•    Provide close collaboration with customers of storage services, providing skilled guidance and solutions to using virtualization and network solutions.
•    Provide training/mentoring to other teams on storage technologies to enhance DHTS’ capability to support its services.
•    Participate in technical discussions within team as well as with other groups associated with assigned projects, demonstrating subject matter expertise.
•    Seek out expertise, knowledge, and resources to develop solutions to problems and work with DHTS cross-functional teams to implement.
•    Provide technical support to customers and other technical SMEs utilizing knowledge of storage systems to quickly solve issues.
•    Seek out opportunities to automate repetitive functions for consistency and repeatability
•    Create and maintain documentation and procedures to ensure adherence to institutional, state and federal policies and regulations. 
•    Implement, maintain, upgrade, and patch systems to be compliant with Duke Health security policies and standards regarding protection from external and internal security attacks.
•    Perform other related duties incidental to the work described herein

Advancement to this level requires employee, at a minimum, successfully attain the following:
Essential Skills
•    Experience with VIPR SRM
•    Experience with SEIM and log management tools such as Splunk
•    Demonstrated ability to manage multiple tasks independently 
•    Excellent analytical abilities and innovative problem-solving skills
•    Experience with scripting languages Python and source control management systems (SCM), such as GIT, preferred
•    Experience with business continuity/orchestration tools such as AppSync and RecoverPoint is preferred
•    Experience in Linux and Windows operating systems preferred
•    Experience with deploying and managing infrastructure in AWS and Azure is preferred

Preferred Qualifications: Education/Experience
LEVEL 2:
•    Bachelor's degree in a related field, or four years of equivalent technical experience required.
•    3+ years of experience working as a storage analyst or storage engineer
•    3+ years of experience with design, implementation, and/or administration of EMC Isilon, EMC ECS, EMC VNX, EMC VMAX, XtremeIO, and EMC Unity storage systems or equivalent storage systems manufactured by different vendors.
•    Experience with Active Directory.
•    Proven analytical, evaluative, and problem-solving abilities.
•    Experience with deploying and managing infrastructure in AWS and/or Azure.

LEVEL 3:
•    Include Level 2 Qualifications
•    BS degree in Computer Science / Computer Engineering or a related field, or Five years of equivalent technical experience required, or equivalent experience required.
•    Five or more years of systems administration for Cisco UCS, VMWare and/or Nutanix platforms.
•    Ability to understand and build upon a Virtual Infrastructure Design along with developing new virtualization solutions.
•    Experience managing public cloud services including AWS and/or Azure.
Communication Skills:
•    Excellent verbal/written communication skills to interact with team members, customers, management and support personnel (technical and non-technical). 
•    Ability to consult with knowledgeable technical staff. 
•    Excellent interpersonal skills and strong abilities to develop and enhance relationships with customers and internal groups. 
Analytical and Reasoning Ability:
•    Ability to manage multiple tasks and projects, performed by a diverse group of professionals. 
•    Ability to work across multiple teams. 
•    Excellent analytical abilities and innovative problem-solving skills. 
•    Ability to apply critical thinking skills while meeting impending deadlines. 
•    Ability to prioritize multiple tasks and switch between tasks quickly during high stress situations. 
•    Capable of understanding business requirements and recommending technology strategies based on Duke standards and practices. 
•    Ability to create and edit technical documentation.
Competencies
LEVEL 2:
Leadership: Demonstrates leadership qualities and the ability to guide and mentor junior team members. 
Strategic Thinking: Takes a proactive approach to solution design and optimization, considering long-term goals and business objectives. 
Collaboration: Works collaboratively with cross-functional teams to implement solutions and resolve complex issues. 
Adaptability: Adapts to changing technology trends and business requirements, adjusting designs and strategies accordingly. 
Attention to Detail: Pays meticulous attention to configurations and documentation, ensuring accuracy and consistency. 
Problem Solving: Applies analytical thinking and creative problem-solving skills to address challenging issues. 
Continuous Learning: Pursues ongoing professional development and stays updated on emerging technologies and industry best practices. 
Accountability: Takes ownership of projects and initiatives, delivering results within established timelines and quality standards

LEVEL 3:
Leadership: Demonstrates strong leadership skills and the ability to inspire and empower team members to achieve their full potential. 
Strategic Vision: Exhibits strategic thinking and vision in designing architectures that align with business goals and objectives. 
Collaboration: Works collaboratively with stakeholders across the organization to develop and implement solutions that meet diverse business requirements. 
Innovation: Encourages innovation and creativity in exploring new technologies and approaches to enhance performance, security, and scalability. 
Problem Solving: Applies critical thinking and analytical skills to diagnose and resolve complex issues, driving towards root cause identification and resolution. 
Continuous Learning: Pursues continuous professional development and stays updated on emerging technologies and industry trends in network engineering. 
Accountability: Takes ownership of projects and initiatives, ensuring timely delivery within scope, budget, and quality standards. 
Resilience: Demonstrates resilience and composure under pressure, effectively managing challenging situations and driving towards solutions.

Behaviors/Soft Competencies:
Advancement to the level 3 or above requires employee, at a minimum, successfully attain the following:
 
 The following measures can help create a fair and comprehensive evaluation process for promotions, ensuring that the most deserving employees are recognized and given opportunities to advance.
·    Proven ability to work at the next level: This involves demonstrating the skills and competencies required for the next level of responsibility. Employees should have demonstrated that they can handle tasks and challenges that are typically associated with a higher position.
·    Potential to serve beyond the next level: This measure looks at the employee's long-term potential and their ability to grow within the organization. The employee should have the vision, ambition, and capability to take on even greater responsibilities in the future.
·    Consistently demonstrates a values-based approach in how they work: Employees should consistently exhibit behaviors and decision-making processes that align with DUHS values. The exhibited values are integrity, teamwork, diversity excellence and safety.  Patient-focused is also critical to success.
·    Is considered one of the top performers at their level across the organization: This measure evaluates the employee's overall performance and reputation within DHTS. Top performers are often recognized for their exceptional contributions, reliability, and ability to exceed expectations.  We will select the best and not the best available.

Role Expectations 
SKILLS / KNOWLEDGE - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
JOB COMPLEXITY - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
SUPERVISION - Normally receives little instruction on day-to-day work, general instructions on new assignments.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status. 
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. 
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
 
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
 
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.