Bilingual Administrative Assistant

Bilingual (English/Spanish) Administrative Assistant & Receptionist

Job Type:

Full-time, on-site at our CVTC office

Salary Range:

$65,000.00 to $70,000.00 per year

Job Description:

Crime Victims Treatment Center (CVTC) was founded on the simple idea that no one deserves to be hurt. Over the past 49 years, we have built the strongest team of clinicians, attorneys, legal advocates, preventionists and volunteers around. We are available from the moments after someone has been hurt, all the way through the culmination of that survivor's healing process. We work with survivors of sexual assault, intimate partner violence, childhood sexual abuse, human trafficking, community violence and homicide. We work to change culture to prevent violence from happening in the first place. We provide legal support and holistic forms of therapy. Everything we do is free.

We are now considered leaders in the space we helped create, and we have been growing steadily over the past seven years. Our programs are innovative and our work is exciting and we would like you to be part of it.

The Role:

The ideal candidate for this administrative position working with trauma survivors is someone who combines strong organizational skills with a deep commitment to trauma-informed care. They are empathetic, emotionally intelligent, and capable of maintaining professional boundaries while providing sensitive, respectful support to individuals who have experienced interpersonal violence. This person communicates clearly and calmly, demonstrates discretion, and handles confidential information with the utmost care. They are culturally competent, adaptable to engaging with diverse populations, and committed to ethical standards, including informed consent and privacy regulations. This role requires someone who can work independently, exercise sound judgment, and provide consistent operational reliability. Prior experience in social services, mental health, or nonprofit settings is highly valued, along with proficiency in administrative systems and a genuine dedication to serving vulnerable populations.

Primary Responsibilities:

Greet and support clients, visitors, and community partners with empathy and professionalism, ensuring a safe, welcoming, and trauma-informed environment

Answer an average of 15-25 calls per day from survivors of crime, providing trauma-informed support, assessing needs, and connecting them with community and legal resources

Maintain accurate documentation of calls and referrals while adhering to privacy and confidentiality protocols

Entering all cases received from hospital emergency departments daily, as well as all related services into Salesforce database, ensuring cases have been assigned to the appropriate coordinator

Manage daily intake and entry of clients information into Salesforce, maintaining accuracy and consistency of all data

Submit all Office of Victim Services applications on behalf of clients

Advocate with Office of Victim Services on behalf of clients

Provide general office support including managing correspondence and maintaining records in accordance with program standards

Maintain calendars and coordinate logistics for staff and community events

Prepare and organize records including meeting minutes, presentations, forms, and communications and retrieve or summarize information from documents and correspondence as needed

Provide logistical support for program activities, trainings, and workshops

Ensure client-facing spaces - including group rooms - are welcoming and safe

Organize office supplies and donation rooms

Maintain inventory of office and program supplies and coordinate with vendors as needed

Work closely with HR & Operations Director on projects and additional tasks

Qualifications & Requirements:

Required

High school diploma or GED

Fluent in Spanish

Ability to commute to and work from office location 5 days per week in person

Minimum 1–2 years in an administrative or clerical role

Completion of CVTC’s 40-hour NYS DOH Rape Crisis and Domestic Violence Volunteer Advocate Training in October 2026

Preferred

Associate or bachelor’s degree in a relevant field (e.g., psychology, social work, human services, or business administration)

Experience working in social services, mental health, or nonprofit organizations is highly valued

Compensation and Benefits

We’re so glad you asked. The annual salary for this position ranges from $65,000 to $70,000, depending on experience. Candidates with at least one year of relevant experience can expect a starting salary of $65,000, with higher compensation offered to those bringing additional years of experience and skills to the role. Any future salary adjustments, including cost-of-living increases, will be at the discretion of CVTC’s Executive Staff and Board of Directors, based on organizational resources and performance.

During the term of employment, employees shall be entitled to an array of benefits including: Medical; Dental; Vision; Healthcare Flexible Spending Account; Dependent Care Flexible Spending Account; Basic Life and Accidental Death and Dismemberment Insurance; Short Term Disability Insurance; Voluntary Supplemental Life Insurance; Voluntary Long-Term Disability Insurance; commuter benefits; free membership to One Medical, CitiBike, discounts and participation in a 401(k) retirement plan.

The aforementioned plans will be administered through CVTC’s Professional Employer Organization, Justworks. We also have a beautiful office space filled with interesting, smart people.

To apply please send a cover letter and resume to cvtc@cvtcnyc.org.