Customer Success Consultant

CUSTOMER SUCCESS & ACCOUNT CONSULTANT

Location: Grand Rapids Metropolitan Area
Employment Type: Full‑Time

Position Summary

Join a West Michigan Best and Brightest Company as an Customer Success/Account Consultant to support business growth through account development, opportunity qualification, and long‑term client relationship management. This role serves as a key liaison between customers, sales, and internal teams, ensuring accurate quoting, seamless onboarding, and high‑quality service execution.

Starting at $50,000 annually with flexibility upwards commensurate with education and experience.

Key Responsibilities

Customer Relationship Management

• Cultivate strong, long‑term customer relationships to support successful service execution
• Manage customer service interactions via email, phone, chat, and website inquiries
• Conduct post‑sale follow‑ups to ensure satisfaction and encourage repeat business
• Train customers and prospects on optimal processes for working with the organization

Sales Operations & Coordination

• Create, maintain, and follow up on quotes and customer inquiries
• Communicate proactively with sales and cross‑functional teams regarding ongoing projects, new accounts, and service issues
• Coordinate activities between customers, sales, and internal departments to ensure timely and accurate product and service delivery
• Verify, enter, and maintain customer and opportunity data within the CRM system
• Monitor customer activity and pipeline data within CRM to drive informed sales actions

Marketing & Continuous Improvement

• Assist in the development and communication of company marketing initiatives
• Identify qualified product or service leads within targeted markets
• Continuously update job knowledge by studying relevant product and service information and participating in learning opportunities
• Take initiative to improve processes, add customer value, and support departmental and organizational goals

Sales & Account Development 

• Qualify new sales opportunities within both prospective and existing accounts
• Generate profitable revenue by preparing accurate quotes and closing sales opportunities
• Identify and pursue expansion opportunities within current customer relationships
• Establish, onboard, and develop new customer accounts
• Take ownership of new sales opportunities from initial inquiry through close

Qualifications

• Experience in account management, sales support, or customer‑facing
• Prior Internship or 1-2 years of experience in a customer-centric role 
• Bachelor’s degree in Sales, Business or related field strongly desired
• Strong communication and relationship‑building skills
• Ability to manage multiple customer interactions and sales opportunities simultaneously
• Experience with CRM systems and quoting processes
• Detail‑oriented with strong organizational and follow‑up skills
• Self‑motivated with a growth‑oriented mindset

EQUAL OPPORTUNITY

Grand Rapids Metrology is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, or other protected classes.