Recreation Fee Technician

Recreation Fee Technician-Field Unit Local Hiring
USAJOBS - Job Announcement
 

Summary

located in Arches National Park, in the Intepretation and Visitor Services Division.

These Recreation Fee Technician positions are located at Arches National Park in Moab, Utah. These are all permanent, full-time, year-round positions.

Duties

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Major Duties: The incumbent will be responsible for collecting fees in an Entrance Station and campground, and selling, safeguarding, and accounting for accountable property and funds. The incumbent will work closely with visitors, providing basic information and answering questions, solving complaints and resolving conflicts. This position operates electronic cash registers, credit card machines, computers, mail machines, and word processing software.
In addition, the incumbent may perform the following duties:

• Assist in the orientation, mentoring, and training of new employees, volunteers, and/or interns in fee collection, and/or deposits.
• Troubleshoot issues with fee program related technologies and equipment that include hardware, software, and peripheral devices such as hand-held devices, computers, point-of-sale (POS) equipment, registers, tablets, mobile phones, scanning devices, automated fee machines (AFMs), and reservation systems.
• Research and resolve a variety of non-routine problems with reservations made through automated reservation systems that include but are not limited to Recreation.gov and other, automated or manual management platforms. Process reservation arrivals and departures; create, modify, or cancel reservations; monitor inventory, and reservable versus first-come, first-served availability.
• Resolve complaints and conflicts and refer issues to a supervisor or higher graded employee when necessary.
• Transport recreation fee revenue and/or donations collected from one or more fee collection locations such as entrance stations, visitor centers, donation collection stations and campgrounds to the central remit office or other authorized location. Ensure proper security, internal controls, and accountability of funds during transport.

Physical Demands: This position requires standing for long periods of time, as well as walking, bending, and lifting of moderately heavy items. Mental stress and physical fatigue occur due to the high volume of personal contacts and the responsibility of dealing with large amounts of money. If applicable, extreme physical exertion may be required while performing search and rescue, wildland firefighting, or emergency response duties.

Working Conditions: This position typically works at an entrance station, campground office, fee office, remit office, visitor center, and/or visitor contact station. Work is often performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, snow, wind, and direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain, or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be performed alone and/or in isolated locations.

Requirements

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Conditions of employment

• U.S. Citizenship required.
• Appointment subject to background investigation and favorable adjudication.
• Meet Selective Service Registration Act requirement for males.
• Complete the initial online assessment and USAHire Assessment, if required.
• DIRECT DEPOSIT: Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
• INCIDENTAL DRIVING: You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists. Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you. Please indicate in your application whether you possess a valid State driver's license.
• UNIFORM: You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
• WORK SCHEDULE: You may be required to work on-call, evenings, weekends, holidays, and shift work.
• Ability to lift up to 50 pounds.
• PROBATIONARY PERIOD: If you are a new employee in the Federal government, you will be required to complete a one-year probationary period. Please see "Qualifications" section below for more detailed information.
  
  See vacancy posting for full requirements and to apply: USAJOBS - Job Announcement