Case Manager (Full-Time)

EMMAUS Background

Based in Fulton Market, Chicago, EMMAUS is a Christian 501c3 non-profit fighting global exploitation and aiding male survivors' transition from the sex trade to a life of freedom and fulfillment. Additional information is available at www.streets.org. 

Our Culture
Our team is growing, and our culture is both unique and deeply valued. We are a diverse group of individuals who are humble, compassionate, hopeful, and collaborative. We embrace authenticity, creativity, and a sense of joy in our work, while maintaining a thoughtful and nuanced approach to the people we serve. We are committed to excellence, strong work ethic, and professionalism—because our mission calls us to give our very best each day. We seek someone who embodies these attributes and holds excellence, work ethic, and professionalism in high regard, as our mission demands.

Case Manager Position

The Case Manager will report to the Program Managing Director. This role is client-oriented and responsible for aiding individuals and families facing emotional difficulties, substance abuse, homelessness, or mental illness. We seek an experienced case manager to join our team as we establish the benchmark for compassionate, Trauma Informed, Person-Centered diagnostic and treatment protocols. The ideal candidate will share our passion for enhancing lives by providing optimal care access. The Case Manager will impact patient care facilitation, with a primary objective of improving clinical outcomes and patient satisfaction. Exceptional active-listening and decision-making skills are essential. 

The case manager must exceed industry standards for care, comfort, and safety provision. They will collaborate with clients to establish evidence-based goals, identify housing stability obstacles, and provide crisis intervention support. Their role is to oversee and ensure continuity for individuals seeking refuge from the sex trade and equipping them for a life free from exploitation at EMMAUS's Drop-In Center. Moreover, the Case Program Manager will assist the Program Managing Director in developing and leading trauma-informed initiatives that foster healing. 

Who We're Looking For:

• This role might be for you if you:
• Love seeing the unseen
• Love serving vulnerable populations 
• Seamlessly and patiently integrate your faith into whole-person trauma-informed care
• Enjoy solving problems
• Have a desire to learn and great teachability 
• Enjoy being on the front lines of service-provider work
• And if you share our values.

Education and Experience

• Bachelor’s Degree in Psychology, Sociology, Social Work. Master's Degree in clinical psychology preferred. rehabilitative or social service field required from an accredited college or university; CADC, LPC or LCSW designation or “hard knock” experience preferred.
• Outreach, drop-in center, or clinical experience are strongly desired. Evidence of nonprofit volunteer work, ideally with an organization comparable to EMMAUS, is a plus!
• Pass DCFS requirements, including Health Clearance and Criminal Background Check as applicable.

Basic Job Responsibilities:

• Conduct monthly (or as needed) home visits to ensure housing stability, support in developing life skills, and foster emotional support through a trauma-informed approach through a strength-based approach. 
• Perform crisis prevention and intervention as needed using Harm Reduction and Trauma-Informed Philosophies. 
• Document and report critical client issues to maximize retention for housing stabilization.
• Utilize a strength-based, motivational interviewing skills and trauma-informed approach to empowering the client to meet their plan goals through external referrals for direct services, such as workforce development and employment training, financial stability, subsidized health care towards stabilization and self-sufficiency.
• Assist clients as advocates for governmental benefits: SNAP, SOAR, housing needs to include evictions, landlord negotiation, and access to community resources (affordable childcare, food resources, utility assistance, furniture banks, etc.)
• Effectively write case notes, letters, reports, maintain documentation, and complete required forms. 
• Monitor clients’ progress to ensure that goals and objectives are met related to their needs. 
• Partner with property owners/representatives to obtain required documents in support of financial assistance requests. 
• Provide follow-ups to maximize the client’s ability to maintain housing, jobs and other after exit/or graduating from the program.
• Track and report client outcomes in file and in HMIS/Apricot. Ensure timely entry of data in HMIS/Apricot. Ensure HMIS/Apricot data is complete and accurate.
• Foster a welcoming atmosphere conducive to respite and healing by leading a collaborative effort to plan program and activity-based opportunities of engagement.
• Maintain documents and other records in compliance with organizational and external policies, procedures and applicable licensing standards.
• Prepare and submit all required forms and reports in a timely manner.
• Participate and facilitate regularly scheduled supervisory, clinical and program team meetings and onboarding and ongoing training(s).
• Connect boys and men to their community and available resources by maintaining collaterals and linkage agreements with relevant community organizations.
• Performs other duties as assigned immediate supervisor or designee.

Work Requirements 

• Must live in or around Chicago with means of transportation enabling local outreach and meetings with clients.
• Must have access to a car and have a valid State of IL driver’s License. 
• Mixture of in-office work and home visits, daytime and reasonable nighttime hours (as-needed) to provide a consistent presence and accessibility to those seeking service.
• Strong verbal and writing abilities.
• Excellent organization skills and attention to detail.
• Excellent interpersonal skills.

Job Type: Full-time (In Person) 

Salary: 

$50,000/yr

Benefits 

• Medical Insurance
• Dental Insurance
• Paid Time Off
• Holidays 

Schedule: 

• 8 hour shift
• Day shift
• Weekend availability/Flex time. 

License/Certification:

• BCBA (Preferred)
• Driver License (Required)

Work Location: 

• On-site in Chicago

Application Requirements

If you are interested in applying for this role, please submit your official cover letter and resume to our Director of Programs, Carla, at Calmeida@streets.org. Please title the subject of the email as, “Case Manager Position Application”.