Nebraska Methodist End User Computing Intern

Nebraska Methodist Health System is seeking an IT intern for our End User Computing. In this role you will provide hands-on support for Methodist Health Systems’ PC desktop, laptop, mobile device, audio-visual, and applications support for end users in the desktop computing environment for the organization. Under the supervision of a senior member of the team; installs, diagnoses, repairs, maintains, and upgrades all end user hardware and equipment to ensure optimal performance. This is an internal customer-facing role, and requires prioritization, responsiveness, and good customer service; technical abilities with the potential to learn and progress under the supervision of IT supervisor or senior members of the End User Support Team; and effective verbal and written communication skills.

Job Duties:

• Computer and telephony services - Provide entry level PC desktop, laptop, mobile device, audio-visual, phones and application support including Microsoft and Mac Operating Systems/Software and other applications used in the health system.
• Assess requests to determine customer needs by applying knowledge of computer technology applications and utilizing available resources to make recommendations based on established standards and guidelines.
• Install hardware and software in a timely, efficient manner - based on client request and following instructions.
• Diagnose and solve technology related incidents by troubleshooting and correcting the problem(s)
• Develop and maintain appropriate business relationships to ensure a positive representation of the Information Technology (IT) division.
• Interact with customers in a professional and courteous manner.
• Recognize and practice a selfless approach to customer service towards the team and customers.
• Maintain composure with customers s in difficult situations.
• Regularly check in with supervisor or designee to review work and priorities.

Location:

• Methodist Corporate Offices 
  Address: 825 S 169th St. - Omaha, NE

Schedule:

• Full time for summer internship role; Mon - Fri, either 7:00am to 4:00pm, or 8:00am to 5:00pm

Job Requirements:

• High School Diploma or equivalent required.
• Experience installing desktop computing hardware and software preferred.
• Experience working with Windows and Mac operating systems preferred.
• Experience using Office suite applications (MS Office, PDF editing software, Browsers) preferred.
• Knowledge of IT concepts and techniques (tcpip, Windows networking, etc.).
• Ability to assist other members of the End User Support Team in diagnosing and resolving IT issues.
• Ability to communicate effectively both verbally and in writing.
• Ability to support desktops, laptops, printers, mobile devices, Mac’s, AV equipment, telephones, and other IT peripherals.
• Ability to install Microsoft Windows and the Microsoft Office Suite, web browsers, PDF editing software, and other office productivity software applications.
• Ability to work independently and as part of a team.

About Methodist: 

Methodist Health System named by Forbes in 2024 as "Nebraska's Best Employer" and "Best Employer for New Graduates" 

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission. 

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law