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Retail Investment Specialist

Ascend Federal Credit Union
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Perform back office and front office support to the Retail Investment Center. Maintain a working knowledge of principles, practices and regulations governing IRAs, HSAs and time deposit instruments. 

  • Follow instructions from and report all certificate and IRA problems to the Retail Investment Manager.
  • Responsible for reviewing and processing instructions on daily certificates maturity notice reports, perform modifications to assure accurate certificate renewals, and mail correspondence as required. Identify and process certificate loan refinances and/or loan payoffs.
  • Coordinate with the IT Department biweekly to acquire a Certificate Maturity Report.  This report is examined and filtered to reflect only the certificates that must receive a maturity notice.  The finished report is sent to the IT Department for submission of the proper certificates to the printers.
  • Notify the Vice President of Retail Delivery and the Senior Vice President/Chief Financial Officer via email each week on closed jumbo certificate account totals.
  • Retrieve and observe HSA query reports for the following:
  • HSAs with negative balances – perform procedures for when a member incurs a negative balance.
  • HSAs with mistaken distribution contributions – a merchant has refunded a member’s HSA distribution and the system has coded as a regular contribution. Procedures are performed to recode refund as a mistaken distribution.
  • Daily submission of Cash Letter totals to accounting department for all incoming checks deposited within the Retail Investment Center.
  • Provide support to the Retail Investment Specialist in preparing and mailing certificate loan letters, and forwarding copies to Documentation Management as well as the mass mailing of withholding notices.
  • Work all IRA and HSA decedent accounts by communicating with beneficiaries to provide guidance on available options based on IRA type and age of deceased member at time of death.  Prepares correspondence and documentation, processes beneficiary distributions, and establishes Inherited IRA accounts on our core system as well as the Distribution Software.
  • Retrieve, maintain, and email T-bill and Certificate Rate Outlook sheet to the Senior Vice President/Chief Financial Officer each week.