Information Technology Intern

JOB SUMMARY

This position is for an Information Technology Intern whose responsibility is to provide technical and administrative support to the IT department while gaining hands-on experience in healthcare information systems, user support, network operations, and cybersecurity practices. This role assists with daily IT operations, troubleshooting, and technology projects that support clinical and business functions across the organization.  The position reports to the Director of Health Information Management/Privacy and Security Officer. 

JOB QUALIFICATIONS

Minimum level of Education: Currently enrolled in a Bachelor’s program in Information Technology, Computer Science, Health Informatics, or a related field. 

Formal Training:  Basic understanding of computer hardware, software and operating systems. Familiarity with Microsoft 365 and common business applications.  Strong analytical, organizational and problem-solving skills.  Effective written and verbal communication skills.

Work Experience:  Previous coursework or basic experience in IT support, networking, or systems preferred.

Physical Requirements:  Maintaining body equilibrium to meet the physical demands associated with walking, sitting, carrying, pushing, pulling and standing. Ability to lift up to 25 pounds (equipment such as computers and monitors).  Prolonged periods of sitting, standing and walking between departments. Manual dexterity to operate technical equipment and tools.

CDC Guidelines and National Institute for Occupational Safety and Health: Category I – Tasks that involve no exposure to blood, body fluids or tissues. 

1. Internal & External Contacts: communicates effectively while maintaining confidentiality with: patients, families, medical staff, and other departments and outside agencies.

ESSENTIAL JOB FUNCTIONS

Learning Objectives

1. Gain exposure to healthcare IT systems, infrastructure, and regulatory compliance.
2. Develop technical troubleshooting and customer service skills.
3. Understand IT service management processes and help desk operations.
4. Learn best practices for data security, privacy, and system documentation.
5. Exposure to clinical and administrative environments requiring adherence to infection prevention and confidentiality standards.

Competencies

1. Strong problem-solving and analytical skills.
2. Excellent communication and customer service skills.
3. Ability to handle sensitive information with professionalism and confidentiality.
4. Adaptability in a fast-paced healthcare environment.

Core Values

1. Displays organizational core values: We are accountable for our actions.  We are trustworthy and act with respect for ourselves and others in an ethical manner with integrity.  We take pride in our work and are motivated to do the best.  We are dedicated to our professions, our facility and our community.  We are customer focused and strive to be innovative in our delivery of care.            
2. Pays close attention to and is considerate of concerns/matters that patients/residents, families, visitors and co-workers face through words and actions.
3. Displays willingness to help at all times and in all areas to meet the needs of the organization.
4. Displays a team player attitude and takes every opportunity to work well with others.

KEY RESPONSIBILITIES

1. Provides first-level technical support to end users for hardware, software, and system issues.
2. Assists with installation, configuration, and maintenance of computers, printers, and mobile devices.
3. Supports electronic health record (EHR) systems and other healthcare applications under supervision.
4. Helps track and resolve help desk tickets in a timely manner.
5. Participates in IT projects such as system upgrades, data migrations, and workflow improvements.
6. Assists with maintaining user accounts, access permissions, and password resets.
7. Supports network and cybersecurity tasks including updates, patching, and monitoring.
8. Documents technical procedures, troubleshooting steps, and system changes.
9. Conducts inventory of IT equipment and maintain asset records.
10. Provides on-site support during system rollouts or organizational initiatives.
11. Maintains confidentiality of all patient and organizational information in compliance with HIPAA and security policies.
12. Performs other duties as assigned.