Entry Level Customer Service

Experiential, Inc. is scaling access to government-supported wireless solutions across Orange County, and we’re hiring an Entry Level Customer Service Associate in Costa Mesa to deliver fast, factual, and friendly service. The Entry Level Customer Service Associate assists clients with eligibility questions, plan activation, SIM setup, and usage guidance for plans offering free monthly service with data, talk, and text.

As an Entry Level Customer Service Associate, your training will provide the tools and knowledge needed to excel in supporting our mission-driven customer base. The Entry Level Customer Service Associate will then be the key point of contact, simplifying plans, answering questions with authority, and proving that real customer service needs no flash—just results.

Key Responsibilities of the Entry Level Customer Service Associate

• Respond to customer inquiries by clarifying service features and guiding households toward suitable connectivity solutions.
• Troubleshoot service concerns, process activations, and coordinate upgrades with accuracy to ensure reliable account performance.
• Enhance satisfaction and retention by identifying household needs and recommending tailored service packages.
• Maintain CRM accuracy by documenting interactions, tracking service requests, and recording customer preferences for compliance and retention.
• Collaborate with internal teams to escalate complex issues, align messaging, and uphold consistent service standards.
• Support sales initiatives by assisting with promotional campaigns, preparing materials, and contributing to engagement strategies that increase visibility and customer trust.

Minimum Qualifications of the Entry Level Customer Service Associate

• High school diploma or GED required; coursework in Communications, Business, Marketing, or Technology preferred.
• Experience in customer support, retail, or sales, ideally within wireless connectivity, telecom, SaaS, or subscription‑based services.
• Strong communication and problem‑solving skills with the ability to de‑escalate issues and build customer trust digitally.
• Organized, proactive, and adaptable, with resilience to thrive in fast‑paced, customer‑driven environments.
• Proficiency with CRM platforms and digital tools to manage accounts, track engagement, and streamline workflows for accuracy and compliance.