Software Engineer

Who are we? 

Whatfix is an AI platform advancing the “userization” of enterprise applications, empowering companies to maximize the ROI of their digital investments.

Technology needs adoption. It’s no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old  DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user, not the other way around. 

At the heart of  userization philosophy is ScreenSense, our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work.

This intelligence powers our entire product suite. 

• Digital Adoption helps users get productive faster. 
• Product Analytics uncovers friction and closes adoption gaps. 
• Mirror allows employees to train in safe, simulated environments.

 These are ur embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance.

Our upcoming AI-first products are already creating a buzz in the market. 

• Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf. 
• Whatfix Mirror 2.0 is the world’s only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.

Together, these products reflect Whatfix’s commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers. 

Whatfix is bridging the gap between rapid technological change and human enablement—ensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee. 

At Whatfix, we’re not just making software easier—we’re making AI work for people.

The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions. 

Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.

Whatfix’s leadership is consistently recognized across top industry analysts and business rankings:

• Won the 2025 AI Breakthrough Award for the Overall AI-based Analytics Solution of the Year 
• Only DAP to be recognized as a “Leader” across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. 
•  Named a Gartner Customers’ Choice for DAP for the second year in a row (2024 and 2025)—the only vendor in the market to earn this distinction consecutively.
• We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%
• Stevie Award winner in the category (Bronze): Customer Service Department of the Year – Computer Software - 100 or More Employees.
• Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
• RemoteTech Breakthrough Awards winner for “Software Asset Management Solution of the Year”

These recognitions are matched by business performance: 

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fifth Consecutive Year
• Listed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list.
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

Your Opportunity

As a Software Engineer in the Core Platform team, you will contribute to building scalable backend systems and platform capabilities that power multiple Whatfix products.

You will also own the responsibility of monitoring the system uptime.

This is a backend-first, full-stack role ideal for someone who enjoys problem-solving, writing clean code, and learning how large-scale systems are built and operated in production.

You will work closely with experienced engineers, product managers, and platform teams to design, build, and improve systems that operate at enterprise scale.

What You’ll Do

• Contribute to the design, development, and deployment of backend services and features
• Build and maintain APIs and services used across Whatfix products
• Write clean, efficient, and well-tested code following best practices
• Participate in design discussions and code reviews with the team
• Learn and apply principles of scalable system design, reliability, and performance
• Work on debugging issues and improving system stability
• Collaborate with cross-functional teams (product, platform, SRE)
• Support monitoring and maintenance of services as part of team responsibilities

Must-Have Qualifications

• Bachelor’s or Master’s degree in Computer Science or related field (recent graduate or graduating soon)
• Strong fundamentals in data structures, algorithms, and problem-solving
• Experience with at least one programming language (preferably Java)
• Understanding of backend development concepts (APIs, databases, etc.)
• Familiarity with object-oriented design and basic system design principles
• Exposure to databases (SQL or NoSQL)
• Strong debugging and analytical skills
• Good communication and collaboration skills
• Eagerness to learn and take ownership

Good-to-Have

• Internship or project experience in backend or full-stack development
• Exposure to cloud platforms (AWS/GCP/Azure)
• Familiarity with Docker, Kubernetes, or microservices architecture
• Understanding of CI/CD pipelines
• Exposure to monitoring/logging tools

Why Join Whatfix

• Learn at scale: Work on real-world distributed systems used by global enterprises
• Strong mentorship: Learn from experienced engineers in a high-quality engineering culture
• Ownership from day one: Contribute to meaningful features and systems
• Cutting-edge AI exposure: Build alongside AI-driven products and platforms
• Collaborative culture: Low ego, high ownership, and continuous learning

Perks / Benefits

• Competitive compensation and equity
• Learning and development opportunities
• Latest tools and technologies
• Health and wellness benefits
• Team events and outings

Additional Information

• Candidates must be authorized to work in the U.S. without sponsorship (now or in the futurre)
• At Whatfix, we value collaboration, innovation, and human connection. We work from the office five days a week to foster open communication, strengthen our community, and move faster together.
• Our teams are globally distributed and collaborate across time zones. US teams follow early start and end times and do not have evening meetings, enabling healthy work-life balance. Relocation and visa sponsorship are available for eligible candidates.
• We are guided by strong cultural principles, including Customer First, Empathy, Transparency, Ownership, Deep Dive & Innovate, Trust, and No Hierarchies in Communication-and we encourage every employee to live these values daily.
• Whatfix is an Equal Opportunity Employer and an E-Verify participant. We celebrate diversity and do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, veteran status, or disability, in accordance with applicable laws.