Operations and Customer Care Coordinator

Marion Parke is seeking a detail-orientated Operations and Customer Care Coordinator to help manage both its day-to-day back of office systems as well as provide front-facing customer support.

Position Overview

The ideal candidate will become fluent in our backend systems to support our growing business while managing B2C & B2B customer care. This role sits at the center of product, sales, and logistics— ensuring accuracy, efficiency, and consistency across all operational touch points.

The ideal candidate also brings a strong foundation in operations within apparel or accessories, paired with a sharp attention to detail and a proactive, solutions-oriented mindset. Success in this role means being highly organized, comfortable navigating multiple systems, and flexible working in a fast-paced environment. Additionally, candidates should enjoy engaging with both B2C & B2B customers and always willing to solve a problem with a positive attitude.

Key Responsibilities

• Lead shipping and fulfillment processes for all sales channels
• Support with day-to-day relationship with 3PL warehouse, ensuring accuracy and efficiency across inbound and outbound operations
• Oversee product setup, including style number creation, SKU management, and system maintenance
• Support marketplace operations, including feed setup, inventory accuracy, and returns management
• Provide product data (UPC codes, style numbers, labeling details) to factory partners
• Monitor inventory levels, initiate cycle counts, and resolve variances
• Communicate clear inbound shipment instructions and operational updates to warehouse partners
• Manage B2C customer care – prior experience using CRM platforms is a plus
• Support the wholesale business by managing invoicing and special orders

Requirements

• 2+ years of operations experience within apparel, accessories, or related industry
• Strong working knowledge of Excel and familiarity with systems such as Shopify, QuickBooks,
• JOOR and Narvar is a plus
• Prior experience with IMS or ERP systems as well as WMS and CRM platforms is preferred
• Highly organized with strong attention to detail and follow-through
• Analytical thinker with a proactive, problem-solving approach
• Clear, effective and kind communicator, both written and verbal
• Comfortable learning new systems and managing multiple priorities

Compensation

• Salary range of $55,000–$65,000, depending on experience
• Health insurance
• Employee shoe allowance
• Hybrid work environment (3 days in office / 2 days remote)