Clinical Care Coordinator

Job Summary 

This position is a hybrid clinical and patient-facing role responsible for patient experience while supporting clinical operations. This individual serves as a key liaison between patients, physicians, and the clinical team, ensuring seamless communication, accurate documentation, and a high standard of care throughout the patient journey. 
 
This role requires strong front desk capabilities, high-volume patient communication (including clinical calls), and the ability to accurately scribe and support clinical workflows. The ideal candidate has a clinical or healthcare background, is highly organized, and thrives in a fast-paced, detail-driven environment. 

Key Responsibilities 

Front Desk & Patient Experience 

Serve as the first point of contact for all patients, delivering a high-touch, professional, and welcoming experience 

Manage patient check-in and check-out processes, ensuring accuracy in scheduling, documentation, and patient flow 

Oversee waiting room experience, proactively communicating delays and coordinating with clinical teams 

Answer and manage high-volume incoming calls, ensuring timely and professional responses 

Route calls appropriately, including urgent clinical matters, to the correct provider or department 

Maintain cleanliness, organization, and presentation of all front desk and patient-facing areas 

Assist with administrative tasks, including scanning, document management, and medical records requests 

Patient Coordination & Clinical Communication 

Handle high-volume patient communication, including clinical calls related to treatment plans, medications, results, and next steps 

Provide clear and accurate instructions to patients based on physician guidance and clinical protocols 

Follow up with patients regarding appointments, lab results, cycle updates, and care coordination 

Act as a liaison between patients and clinical teams to ensure continuity of care 

Escalate urgent or complex clinical concerns appropriately and in a timely manner 

Ensure all patient interactions are handled with empathy, discretion, and professionalism 

Clinical Support & Scribing 

Scribe during patient consultations and procedures, ensuring accurate and complete documentation in EMR systems 

Prepare and maintain patient charts, ensuring all required documentation is completed and compliant 

Support clinical workflows by assisting with follow-ups, documentation, and coordination of care 

Work closely with physicians and clinical staff to ensure efficient daily operations 

Maintain strict adherence to HIPAA and patient confidentiality standards 

Qualifications 

Bachelor’s degree required; degree in a clinical or healthcare-related field (e.g., Biology, Nursing, Pre-Med, Public Health) strongly preferred 

Prior experience in a healthcare or clinical setting required; fertility or women’s health experience preferred 

Experience handling high-volume patient calls and clinical communication strongly preferred 

Strong understanding of medical terminology and clinical workflows 

Excellent written and verbal communication skills with a patient-centered approach 

Highly organized with exceptional attention to detail and ability to multitask 

Ability to work independently and collaboratively in a fast-paced environment 

Proficiency in EMR systems and Microsoft Office required 

Schedule: 

Availability to work weekends, holidays, and flexible hours as needed 

On call hours, part of the schedule (Sundays at home) 

Holidays