Virtual Program Supervisor

You would assist in managing the day-to-day operations of a virtual workspace and work directly with Communicators to improve program results.  You would be responsible for daily workspace operations, communications, coaching and development of Communicators. Below are just a few of the things that you would be doing each day:

• Monitoring calls and coaching/developing team members to achieve desired performance and KPIs
• Engaging with our AI quality tools to drive good behaviors
• Assisting in the administration of discipline, pre-disciplinary conversations, and documenting all the foregoing
• Developing meaningful relationships with your Communicators, which will result in increased engagement and retention while driving program success