Account Manager

The Account Manager position is responsible for achieving annual sales revenue, profitability, and other key performance goals at assigned accounts. This role is also responsible for developing the market/account strategy and maintaining relationships with the key decision makers. The Account Manager reports to the Director of Account Management.

Key Responsibilities & Essential Job Functions:

1. Account management
   1. Be the primary resource and point of contact for an existing account base for commercial and technical support with focus on account development and growth.
   2. Coordinate cross-functional teams to ensure the timely and successful delivery of solutions meeting the customer’s needs and expectations.
   3. Direct internal resources for strategic planning, quality, and technical guidance activities for the customer.
   4. Develop the sales forecast for existing and new business development.
   5. Conduct regular reviews of costs and pricing to maintain GM targets on existing programs.
   6. Develop strong, trusting customer relationships to effectively support and grow business.
   7. Be the internal customer advocate on any issues that impact customer satisfaction or pose a commercial risk to the company.  Lead discussions with Customer Care and Operations teams to effectively address issues and drive solutions.
2. Account growth
   1. Establish the account/market strategy and align with both internal and external stakeholders to deliver profitable growth and expand our product solutions.
   2. Execute strategies to identify and win new sales opportunities with assigned customers to consistently meet or exceed annual revenue expectations.
   3. Work with cost estimating team to develop proposals for new business.
   4. Negotiate order details and terms and drive the New Product Introduction process to launch production.
3. Support the New Business Development team in onboarding new customers.
4. Support, communicate, reinforce, and uphold the mission, values, and culture of the organization.

Education & Experience

• Bachelor’s Degree
• Prior business-to-business sales experience preferred.
• Experience with electronics manufacturing services, supply chain management, or enterprise level capital equipment sales preferred.

Key Competencies

• Strong interpersonal skills; ability to establish trust and build long-term customer relationships.
• Ability to effectively communicate, present and influence at all levels of an organization.
• Solid organization, prioritization, and time management skills.
• Strong analytical skills; must be adept at using Excel.